NT
Nqobile T
1 reviews | Active since Nov 2016
13 Aug 2019, 18:56
Claim pathetic service!
I registered a claim more then 2 months ago and my claim is still not attended to. I sent everything that they requested from me in time. Every week I get a call from Ane claim advisor but all she says is that they have escalated the metter to management but still no feedback! The service with PMD claims is Sh*t. The claims manager and Ane are not helpful
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
14 Aug 2019, 11:14 Dear Nqobile T,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days from today.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days from today.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply14 Aug 2019, 11:14
Official
Dear Nqobile T,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days from today.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days from today.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
22 Aug 2019, 15:28Dear Nqobile T, Thank you for taking the time to raise your query with us. At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we perform our validations not for the sake of creating unnecessary delays but for the protection of all of our clients. Please be assured that we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us. A review of our records indicate that the validation of your claim has already been finalised and that the positive outcome has been communicated to you. A formal responsehighlighting the delay on your claim has been provided to you by our Market Conduct Teamand the complaint file closed. We are further pleased to reiterate that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time. Assuring you of our continued best endeavours. Kind regards,The PMD Team
Prime South Africa's reply22 Aug 2019, 15:28
Official
Dear Nqobile T, Thank you for taking the time to raise your query with us. At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we perform our validations not for the sake of creating unnecessary delays but for the protection of all of our clients. Please be assured that we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us. A review of our records indicate that the validation of your claim has already been finalised and that the positive outcome has been communicated to you. A formal responsehighlighting the delay on your claim has been provided to you by our Market Conduct Teamand the complaint file closed. We are further pleased to reiterate that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time. Assuring you of our continued best endeavours. Kind regards,The PMD Team