1 reviews | Active since Feb 2014
CLAIM NOT RESOLVED AFTER 31WORKING DAYS
on the 20th of September I was at sandton city lodge for dinner when car got ******, I then reported to the police and insurance but till today nothing has been done. I've been taken from pillar to post when I call to enquire, they don't call me to update and every time I get stories of why the claim is not yet being concluded.<br> <br> spoke to a claims consultant linda Matthee who never did nothing to assist and asked for her manager but still the manager failed to help saying they still busy and she will call back to update me but she never does.<br> <br> firstly they were saying the claims consultant is on leave,then she came back and they then said police docket is lost, I then called the investigating officer and she said they lying cause no one has ever contacted her.<br> <br> I always get lame excuses but when I was paying my money they were happy to deduct it and even when the car is lost I continued to pay for it till I cancelled the cover last week.
We respect your concern and have noted it.
You certainly have had the most ill-fated time with your vehicle given your previous claims history and now that it has been ******. Fortunately you took out cover with us just two months prior to your loss.
As we are sure you can appreciate, the theft of your vehicle occurred in the most unusual of circumstances where the persons suspected of having ****** your vehicle were accompanied by one of your friends to Sandton City Lodge.
Our Claims Department has indicated that the SAPS investigation into the theft of your vehicle has not yet been finalised, which investigation is intrinsically linked to our own.
We will continue to provide you with regular feedback regarding the progress made in investigating you claim.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We respect your concern and have noted it.
You certainly have had the most ill-fated time with your vehicle given your previous claims history and now that it has been ******. Fortunately you took out cover with us just two months prior to your loss.
As we are sure you can appreciate, the theft of your vehicle occurred in the most unusual of circumstances where the persons suspected of having ****** your vehicle were accompanied by one of your friends to Sandton City Lodge.
Our Claims Department has indicated that the SAPS investigation into the theft of your vehicle has not yet been finalised, which investigation is intrinsically linked to our own.
We will continue to provide you with regular feedback regarding the progress made in investigating you claim.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team