MT
Moses T
1 reviews | Active since Jul 2015
29 Jul 2015, 15:31
claim not resolved
My wife had an accident on18 April 2015 .i submitted a claim and neccesary documents to the insurance.I was told the process will take 30 days to complete.I don't get any update unless i personally phone Robin who is handling my claim.He keep saying my claim is with the insurer for final review.I am very dissapoited with the service i am getting from pmd they not delivering outstanding service they claim to be.I have been patient for 3 month without a car yet i am still paying my premiums without fail.I. am very tired with the waiting and I am not getting any joy.<br> <br>
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Prime South Africa's replyOfficial
03 Aug 2015, 14:25Hello moses14,
Thank you for bringing your concern to our attention. We really would like your experience with us to be the best it can be and are saddened to learn of your difficulty.
As you will no doubt appreciate, a detailed investigation of certain types of claims by the Insurer is sometimes required to ensure that no claim prejudices the cover and security of either you or our other policy holders.
Nevertheless, we are pleased to confirm that your claim has been approved and that our Claims Department has been in contact with you in this regard.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for bringing your concern to our attention. We really would like your experience with us to be the best it can be and are saddened to learn of your difficulty.
As you will no doubt appreciate, a detailed investigation of certain types of claims by the Insurer is sometimes required to ensure that no claim prejudices the cover and security of either you or our other policy holders.
Nevertheless, we are pleased to confirm that your claim has been approved and that our Claims Department has been in contact with you in this regard.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply03 Aug 2015, 14:25
Official
Hello moses14,
Thank you for bringing your concern to our attention. We really would like your experience with us to be the best it can be and are saddened to learn of your difficulty.
As you will no doubt appreciate, a detailed investigation of certain types of claims by the Insurer is sometimes required to ensure that no claim prejudices the cover and security of either you or our other policy holders.
Nevertheless, we are pleased to confirm that your claim has been approved and that our Claims Department has been in contact with you in this regard.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for bringing your concern to our attention. We really would like your experience with us to be the best it can be and are saddened to learn of your difficulty.
As you will no doubt appreciate, a detailed investigation of certain types of claims by the Insurer is sometimes required to ensure that no claim prejudices the cover and security of either you or our other policy holders.
Nevertheless, we are pleased to confirm that your claim has been approved and that our Claims Department has been in contact with you in this regard.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team