CT
Catherine T
1 reviews | Active since Mar 2025
10 Mar 2025, 06:06
Claim not properly handled agents
I was claiming and explained the manner of events that occurred during the accident. I had followed the proper procedures and sent the necessary documents to support the claim but when it was time for them to do the work on their side they failed to address the proper procedures and are now demanding it turnsport my car to another province which does not make sense cuz the incident happened in Gauteng, and when expressing these complaints they have not reached out to to give me an explanation or alternative to help me with this problem.
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
10 Mar 2025, 07:27 Dear Catherine , we are sorry to hear about your experience and thank you for bringing it to our attention. We will acknowledge your complaint in writing within 48. Kind regards, the Prime SA team.
Prime South Africa's reply10 Mar 2025, 07:27
Official
Dear Catherine , we are sorry to hear about your experience and thank you for bringing it to our attention. We will acknowledge your complaint in writing within 48. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
13 Mar 2025, 10:44Hello Catherine T,
We sincerely appreciate you bringing your concerns to our attention. We are troubled to hear about your experience, as client service is extremely important to us.
We note that a quote has been requested from the appropriate repairer in Gauteng, and the assessment date has been confirmed.
Our Market Conduct Team will reach out to you soon to provide further clarity.
We want to reassure you that you can have confidence in our nationwide panel of SAMBRA-approved repairers, who ensure that your vehicle will receive high-quality repairs and service.
We remain dedicated to assisting you.
Kind regards,
The Prime SA Team
We sincerely appreciate you bringing your concerns to our attention. We are troubled to hear about your experience, as client service is extremely important to us.
We note that a quote has been requested from the appropriate repairer in Gauteng, and the assessment date has been confirmed.
Our Market Conduct Team will reach out to you soon to provide further clarity.
We want to reassure you that you can have confidence in our nationwide panel of SAMBRA-approved repairers, who ensure that your vehicle will receive high-quality repairs and service.
We remain dedicated to assisting you.
Kind regards,
The Prime SA Team
Prime South Africa's reply13 Mar 2025, 10:44
Official
Hello Catherine T,
We sincerely appreciate you bringing your concerns to our attention. We are troubled to hear about your experience, as client service is extremely important to us.
We note that a quote has been requested from the appropriate repairer in Gauteng, and the assessment date has been confirmed.
Our Market Conduct Team will reach out to you soon to provide further clarity.
We want to reassure you that you can have confidence in our nationwide panel of SAMBRA-approved repairers, who ensure that your vehicle will receive high-quality repairs and service.
We remain dedicated to assisting you.
Kind regards,
The Prime SA Team
We sincerely appreciate you bringing your concerns to our attention. We are troubled to hear about your experience, as client service is extremely important to us.
We note that a quote has been requested from the appropriate repairer in Gauteng, and the assessment date has been confirmed.
Our Market Conduct Team will reach out to you soon to provide further clarity.
We want to reassure you that you can have confidence in our nationwide panel of SAMBRA-approved repairers, who ensure that your vehicle will receive high-quality repairs and service.
We remain dedicated to assisting you.
Kind regards,
The Prime SA Team
CT
Catherine T's updateReviewer Update
24 Mar 2025, 11:52The incident happened on 28 Feb
Claim submitted on the 3rd of March
Assessment the 12 March the car is not fixed even now. We want to use a car to go home. when I contact them and I have been waiting for the the notification verifying the approval.
Claim submitted on the 3rd of March
Assessment the 12 March the car is not fixed even now. We want to use a car to go home. when I contact them and I have been waiting for the the notification verifying the approval.
CT
Catherine T's update24 Mar 2025, 11:52
Reviewer Update
The incident happened on 28 Feb
Claim submitted on the 3rd of March
Assessment the 12 March the car is not fixed even now. We want to use a car to go home. when I contact them and I have been waiting for the the notification verifying the approval.
Claim submitted on the 3rd of March
Assessment the 12 March the car is not fixed even now. We want to use a car to go home. when I contact them and I have been waiting for the the notification verifying the approval.