ST
Sizwe T
1 reviews | Active since May 2015
17 May 2015, 06:48
CLAIM NOT PAID IN 7 MONTHS
I had an accident on November 2014 and submitted all details the same month. The company even called my family and took cellphone records but still nothing. I am very disappointed. C.S Tenza [Email Removed]
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Prime South Africa's replyOfficial
20 May 2015, 13:18Hello STenza,
We understand your frustrations and agree that this is very frustrating.
Our aim is always to provide world class service and to finalise and approve all valid claims within the shortest possible timeframe. As you are aware your specific matter did not involve any other vehicles and in order to complete the necessary investigation alternative time consuming procedures needed to be performed.
Nonetheless our claims department is continuing to work diligently on your claim and we are assured a decision will be made soon.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We understand your frustrations and agree that this is very frustrating.
Our aim is always to provide world class service and to finalise and approve all valid claims within the shortest possible timeframe. As you are aware your specific matter did not involve any other vehicles and in order to complete the necessary investigation alternative time consuming procedures needed to be performed.
Nonetheless our claims department is continuing to work diligently on your claim and we are assured a decision will be made soon.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply20 May 2015, 13:18
Official
Hello STenza,
We understand your frustrations and agree that this is very frustrating.
Our aim is always to provide world class service and to finalise and approve all valid claims within the shortest possible timeframe. As you are aware your specific matter did not involve any other vehicles and in order to complete the necessary investigation alternative time consuming procedures needed to be performed.
Nonetheless our claims department is continuing to work diligently on your claim and we are assured a decision will be made soon.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We understand your frustrations and agree that this is very frustrating.
Our aim is always to provide world class service and to finalise and approve all valid claims within the shortest possible timeframe. As you are aware your specific matter did not involve any other vehicles and in order to complete the necessary investigation alternative time consuming procedures needed to be performed.
Nonetheless our claims department is continuing to work diligently on your claim and we are assured a decision will be made soon.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team