1 reviews | Active since May 2013
Claim not paid after 2months of claiming
I had a car accident in March,filed a report with Prime Meridian on the 18th of March,they keep asking for documents in a piecemeal fashion to wast time,I had to send the documents to EVA again on the 07/04/2015,no one takes responsibility for the documents.Today is the 8th of May 2015,still no reply from you Every time I try to speak to Peter the supervisor I get told he is in a meeting and He NEVER returns calls,not only am I without a car for almost two months now,I'am totally ****ed off with the service I get,not only have I paid premiums for over three years now,but the department is irresponsible,rude and totally inefficient.I have submitted my concern to my Lawyer this morning and if this is not resolved today,we will take this to court and I will get this in the papers(my daughter is a journalist for Mail & Guardian).I'am a teacher so can't be reached on mobile during office hours but have access to this email.<br> <br> Its for Policy no 1***3<br>
Thank you for bringing your concerns to our attention.
We persistently strive to settle all valid claims within the shortest possible time. You will appreciate that this reduces our management time and costs and is to the clear advantage of both ourselves and our clients.
We conducted a thorough review of all your interactions with our team members and found that our consultants were professional and provided you with full and accurate information.
We further understand that not all requested information has been submitted by you and we want to assure you that the documents requested are necessary as they contain valuable information which will assist us to validate your claim, once we receive the documentation from you we can proceed in finalising your claim.
Nevertheless, your complaint is important to us and Riaan from our Claims Department will work closely with you until the matter is resolved.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The Prime Meridian Team
Thank you for bringing your concerns to our attention.
We persistently strive to settle all valid claims within the shortest possible time. You will appreciate that this reduces our management time and costs and is to the clear advantage of both ourselves and our clients.
We conducted a thorough review of all your interactions with our team members and found that our consultants were professional and provided you with full and accurate information.
We further understand that not all requested information has been submitted by you and we want to assure you that the documents requested are necessary as they contain valuable information which will assist us to validate your claim, once we receive the documentation from you we can proceed in finalising your claim.
Nevertheless, your complaint is important to us and Riaan from our Claims Department will work closely with you until the matter is resolved.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The Prime Meridian Team