MM
Masego M
1 reviews | Active since Jun 2015
20 Jun 2015, 10:04
Claim not paid
On the 09th of June I lodged a claim for an accident to the above mentioned supplier, I was asked to submit documents relating to my claim, I then submitted all the necessary documents as they required and they sent the assesor to assess the car. On the 19th of June I received a call from the Naledi from claims and they told me that i am one month short (March) in my premiums, which i was not aware of and so they told me i didn't reinstate my policy so i'm not covered. I have been with this insurance since 2013. They deducted money for April and May still...
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Prime South Africa's replyOfficial
24 Jun 2015, 07:10Hello Sego821012,
Your incident earlier this month was indeed unfortunate.
Our records reflect however, that we did everything in our power to alert you of the unpaid March premium. Not only did we attempt to talk to you telephonically, we sent multiple sms messages to your cellular phone to advise you of the missed premium. In addition, you were given 15 days in which to catch up and to prevent your cover from lapsing.
Nonetheless, our Client Representation Department will provide you with a comprehensive response to alleviate your concerns.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Your incident earlier this month was indeed unfortunate.
Our records reflect however, that we did everything in our power to alert you of the unpaid March premium. Not only did we attempt to talk to you telephonically, we sent multiple sms messages to your cellular phone to advise you of the missed premium. In addition, you were given 15 days in which to catch up and to prevent your cover from lapsing.
Nonetheless, our Client Representation Department will provide you with a comprehensive response to alleviate your concerns.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Prime South Africa's reply24 Jun 2015, 07:10
Official
Hello Sego821012,
Your incident earlier this month was indeed unfortunate.
Our records reflect however, that we did everything in our power to alert you of the unpaid March premium. Not only did we attempt to talk to you telephonically, we sent multiple sms messages to your cellular phone to advise you of the missed premium. In addition, you were given 15 days in which to catch up and to prevent your cover from lapsing.
Nonetheless, our Client Representation Department will provide you with a comprehensive response to alleviate your concerns.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Your incident earlier this month was indeed unfortunate.
Our records reflect however, that we did everything in our power to alert you of the unpaid March premium. Not only did we attempt to talk to you telephonically, we sent multiple sms messages to your cellular phone to advise you of the missed premium. In addition, you were given 15 days in which to catch up and to prevent your cover from lapsing.
Nonetheless, our Client Representation Department will provide you with a comprehensive response to alleviate your concerns.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team