1 reviews | Active since Nov 2017
Claim no: CL***
I was involved in a car accident on the 26th of August 2017 and sent my claim on the 30th of August but to this day my claim hasn't been finalised. Since mid September telling me that they're still waiting on my medical file from the hospital and still even now they still waiting on it. I don't know if I had joined a life insurance or a car insurance, and why does it take that long just to attain that file. The lady who is handling my claim told me it may take up to 30 days to review my claim and now it has been over 50 working days still my claim hasn't been finalised. This is really demoralizing and emotionally draining. I took this insurance to help me in time of need but they're just adding more stress
Dear MoelaR,
Thank you for bringing your concern to our attention.
Your inquiry has been forwarded to our Client Representation Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 15 November 2017.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Dear MoelaR,
Thank you for bringing your concern to our attention.
Your inquiry has been forwarded to our Client Representation Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 15 November 2017.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Dear MoelaR,
Thank you for your correspondence regarding your claim, which had already previously been received via our internal client representation facility.
Our internal dispute resolution department are confident that we would have been able to resolve your concerns internally, however you have simultaneously referred the matter to the Office of the Ombudsman for Short Term Insurance.
In light of the above, we are required to direct all communication with regard to your claim via the OSTI’s office and are obliged to await the findings of the Ombudsman which we shall of course respect, but which will likely take some more time to receive.
Nonetheless, should you however have any unrelated queries, we are more than willing to assist you.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Dear MoelaR,
Thank you for your correspondence regarding your claim, which had already previously been received via our internal client representation facility.
Our internal dispute resolution department are confident that we would have been able to resolve your concerns internally, however you have simultaneously referred the matter to the Office of the Ombudsman for Short Term Insurance.
In light of the above, we are required to direct all communication with regard to your claim via the OSTI’s office and are obliged to await the findings of the Ombudsman which we shall of course respect, but which will likely take some more time to receive.
Nonetheless, should you however have any unrelated queries, we are more than willing to assist you.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team