SN
Siphiwe N
1 reviews | Active since Jun 2015
14 Jun 2015, 09:05
CLAIM LOGGED IN MARCH CAR STILL NOT FIXED
WE WERE INVOLVED IN AN ACCIDENT ON THE 12 MARCH 2015 AND WE SENT A CLAIM FOR THAT ACCIDENT, ITS NOW JUNE AND OUR CAR IS STILL NOT FIXED, MY HUSBAND GOT AN SMS THAT THE CLAIM IS WAITING FOR FINAL REVIEW THIS IS AFTER HE COMPLAINED TO ERICA WHO WAS DEALING WITH THE CLAIM, WE HAVE BEEN WITH PRIME MERIDIAN SINCE 2013 AND THEY DEBIT OUR ACCOUNT EVERY MONTH WITHOUT FAIL YET WHEN WE NEED HELP THEY TAKE THEIR OWN TIME, IS THAT THE BEST CUSTOMER SERVICE THEY CLAIM THEY DELIVER, I AM VERY UNHAPPY AND DISAPPOINTED IN THIS COMPANY.
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Prime South Africa's replyOfficial
17 Jun 2015, 13:12Hello TshiamoNchee,
We appreciate the time taken to raise your concerns with us and agree that this kind of experience can be most disconcerting.
In general, we pride ourselves on the prompt manner in which our claims are settled but on occasion certain types of claims require more work than others.
Nevertheless, in this case we are pleased to have advised you that your claim has already been approved.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We appreciate the time taken to raise your concerns with us and agree that this kind of experience can be most disconcerting.
In general, we pride ourselves on the prompt manner in which our claims are settled but on occasion certain types of claims require more work than others.
Nevertheless, in this case we are pleased to have advised you that your claim has already been approved.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply17 Jun 2015, 13:12
Official
Hello TshiamoNchee,
We appreciate the time taken to raise your concerns with us and agree that this kind of experience can be most disconcerting.
In general, we pride ourselves on the prompt manner in which our claims are settled but on occasion certain types of claims require more work than others.
Nevertheless, in this case we are pleased to have advised you that your claim has already been approved.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We appreciate the time taken to raise your concerns with us and agree that this kind of experience can be most disconcerting.
In general, we pride ourselves on the prompt manner in which our claims are settled but on occasion certain types of claims require more work than others.
Nevertheless, in this case we are pleased to have advised you that your claim has already been approved.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team