RT
Rendani T
1 reviews | Active since May 2021
10 May 2021, 18:17
Claim
The worst service ever, i have been waiting for a claim outcome for almost a month now, since 12/04/2021. The person helping me with the claim is Nombulelo Sojada worst agent ever, she doest not update me, each time I have to call them, only to get response that they are still buzy with investigation and they are not sure as to when they will finish. This is so frastrating. Please work on my claim.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
10 May 2021, 19:21Dear Rendani T,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply10 May 2021, 19:21
Official
Dear Rendani T,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
13 May 2021, 09:41Dear Rendani T,
Thank you for your post. It is troubling to hear of your experience as client service is of great importance to us.
At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us. Please note that once you submit the outstanding documents, we will be able to finalise your claim.
Our Claims Team has also been in contact with you to provide comprehensive feedback and will continue to keep you updated.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply13 May 2021, 09:41
Official
Dear Rendani T,
Thank you for your post. It is troubling to hear of your experience as client service is of great importance to us.
At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us. Please note that once you submit the outstanding documents, we will be able to finalise your claim.
Our Claims Team has also been in contact with you to provide comprehensive feedback and will continue to keep you updated.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team