NM
Nonkululeko M
1 reviews | Active since Feb 2019
12 Feb 2019, 19:40
Claim declined
I was involved in an "incident " My vehicle was parked at a carwash near to the main road, as this other vehicle was passing by, drove over a stone then that stone flew and hit my rear window then it broke. My car insurer (Prime Meridian Direct) says they won't cover because I don't have a windscreen/window policy with them,yet I was told that my cover was/is a comprehensive cover. Therefore I fail to understand how can they not pay for my windscreen. Please intervene
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Replies (2)
Prime South Africa's replyOfficial
13 Feb 2019, 08:27 Dear Nonkululeko M Thank you for bringing your concern to our attention.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 15 February 2019.
Assuring you of our continued best endeavours on your behalf. The PMD Team.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 15 February 2019.
Assuring you of our continued best endeavours on your behalf. The PMD Team.
Prime South Africa's reply13 Feb 2019, 08:27
Official
Dear Nonkululeko M Thank you for bringing your concern to our attention.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 15 February 2019.
Assuring you of our continued best endeavours on your behalf. The PMD Team.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 15 February 2019.
Assuring you of our continued best endeavours on your behalf. The PMD Team.
Prime South Africa's replyOfficial
15 Feb 2019, 11:33Dear Nonkululeko M,
Thank you for bringing your query to our attention. We take feedback from our clients extremely seriously as we strive to deliver world class client service.
PMD offers everything from entry level affordable insurance all the way up to comprehensive insurance - depending on exactly what you need. A review of your purchase conversation confirmed that you selected a specific risk insurance product. During the conversation when you purchased the policy, our New Business Professional did a commendable job in explaining the benefits and exclusions to you.
Your PMD policy document is also really easy to read and to understand. An optional benefit which may have assisted you in this case is the Windscreen Rider, which you unfortunately chose not add to your policy. As such, your claim does not qualify for any benefits under your policy.
Our Market Conduct Team will provide you with further clarity regarding the outcome of your claim.
You will be pleased to remember that one of the really great things about PMD is that with all of our motor insurance products, the premiums never increase!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for bringing your query to our attention. We take feedback from our clients extremely seriously as we strive to deliver world class client service.
PMD offers everything from entry level affordable insurance all the way up to comprehensive insurance - depending on exactly what you need. A review of your purchase conversation confirmed that you selected a specific risk insurance product. During the conversation when you purchased the policy, our New Business Professional did a commendable job in explaining the benefits and exclusions to you.
Your PMD policy document is also really easy to read and to understand. An optional benefit which may have assisted you in this case is the Windscreen Rider, which you unfortunately chose not add to your policy. As such, your claim does not qualify for any benefits under your policy.
Our Market Conduct Team will provide you with further clarity regarding the outcome of your claim.
You will be pleased to remember that one of the really great things about PMD is that with all of our motor insurance products, the premiums never increase!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply15 Feb 2019, 11:33
Official
Dear Nonkululeko M,
Thank you for bringing your query to our attention. We take feedback from our clients extremely seriously as we strive to deliver world class client service.
PMD offers everything from entry level affordable insurance all the way up to comprehensive insurance - depending on exactly what you need. A review of your purchase conversation confirmed that you selected a specific risk insurance product. During the conversation when you purchased the policy, our New Business Professional did a commendable job in explaining the benefits and exclusions to you.
Your PMD policy document is also really easy to read and to understand. An optional benefit which may have assisted you in this case is the Windscreen Rider, which you unfortunately chose not add to your policy. As such, your claim does not qualify for any benefits under your policy.
Our Market Conduct Team will provide you with further clarity regarding the outcome of your claim.
You will be pleased to remember that one of the really great things about PMD is that with all of our motor insurance products, the premiums never increase!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for bringing your query to our attention. We take feedback from our clients extremely seriously as we strive to deliver world class client service.
PMD offers everything from entry level affordable insurance all the way up to comprehensive insurance - depending on exactly what you need. A review of your purchase conversation confirmed that you selected a specific risk insurance product. During the conversation when you purchased the policy, our New Business Professional did a commendable job in explaining the benefits and exclusions to you.
Your PMD policy document is also really easy to read and to understand. An optional benefit which may have assisted you in this case is the Windscreen Rider, which you unfortunately chose not add to your policy. As such, your claim does not qualify for any benefits under your policy.
Our Market Conduct Team will provide you with further clarity regarding the outcome of your claim.
You will be pleased to remember that one of the really great things about PMD is that with all of our motor insurance products, the premiums never increase!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team