Claim complaint. PMD insurance.

I Lodged a claim with prime meridian on the 10th of May 2021.

for three weeks they kept telling me their waiting for someone from PMD to go and collect the accident report from the police station. i asked them which police station and they didnt know. meaning someone was lying about this.

last week monday they reported that they have received the AR from the police station. this is now 3 weeks later after the accident.

on tuesday i phoned in they said in 48-72 hours ill hear a out come of my claim..

today is 6 days later and when i called them they said the technician is still waiting for the footage on the accident... this is now 30 days after i put in my claim i am still waiting for feedback,..

they are failing to communicate and i have to constantly call these people .