1 reviews | Active since Jun 2016
Claim CL***
Claim CL***
I had an incident on the 11.05.2019 between 19:00 and 20:00 where my car hit an object( and I didn’t realize it was that hard)and after driving for a while , my car was licking oil and it eventually caused engine problems , I stopped the car , called Primemeridian road assist they asked me where I would like to tow the car and I told them to the RMI Workshop I service the car at , after a week of the car being there the workshop called me to come and see the car from underneath, I went and the hard looks like it hit something hard and the Workshop concluded that the mechanical problem the car had was caused by the accident it had which meant I had to call the insurance, they sent the first assessor and he agreed that the issue is clearly an accident damaged , they then sent another guy to dignose the car and he could not differentiate weather the engine is facing the right direction from the information I got from the Workshop.
He compiled a report and a claim technician by the name of Anza called me saying the damage was assessed to 10k , how the hell on earth is that possible
She then called me after a week and informed me that my claim was rejected because I towed the car and had the Workshop to start working on my car , what bill is this how do they start working on my car when two assessor went to have a look , the even ask for my phone locations just to prove that their intentions is to decline my claim ,
I then spoke to my lawyer and he said to me I must get the recording of all conversations, till today I am emailing them every second day they cannot give me my recordings , this is bull**** insurance and that time I have more than one vehicle with them , I am now facing a repair of my engine sitting at 100k and I have to pay it from my pocket , I should have listened when people warned me about this circus of insurance, hellopeter please help me get this people to pay for my car.
They don’t have valid reason why they are not paying my car and they never reply to their emails
Kind regards,The PMD Team
Kind regards,The PMD Team
Thank you for taking the time to raise your concern, it is of great importance to us to ensure all our clients are treated fairly.
Rest assured that at PMD we strive to settle all valid claims within the shortest possible time.
The need for your cell phone data records arose due to the unique and unusual circumstances surrounding your loss and the events that followed. It is an important part of our investigation to obtain cell phone records as they contain valuable information needed in order to validate your claim.
We regret any misunderstanding regarding the outcome of your claim. All insurers are obliged to maintain a strict application of our policy terms and conditions as well as the rules of the road for the protection of all our policyholders.
Our Market Conduct Team has already been in contact with you and will provide you with further detailed feedback on the decision on your claim.
You will probably be delighted to recall that unlike many other insurers, PMD guarantees never to increase premiums for comprehensive cover on claim free policies.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise your concern, it is of great importance to us to ensure all our clients are treated fairly.
Rest assured that at PMD we strive to settle all valid claims within the shortest possible time.
The need for your cell phone data records arose due to the unique and unusual circumstances surrounding your loss and the events that followed. It is an important part of our investigation to obtain cell phone records as they contain valuable information needed in order to validate your claim.
We regret any misunderstanding regarding the outcome of your claim. All insurers are obliged to maintain a strict application of our policy terms and conditions as well as the rules of the road for the protection of all our policyholders.
Our Market Conduct Team has already been in contact with you and will provide you with further detailed feedback on the decision on your claim.
You will probably be delighted to recall that unlike many other insurers, PMD guarantees never to increase premiums for comprehensive cover on claim free policies.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
its been a week now , no one has even try to contact me ever since they say my claim is rejected and there is no facts to my rejection , is there a reason for that , i am actually cancelling this thing you call insurance for both my cars .
i cannot be frustrated about the incident that happened to me and again by the insurance i pay
Regards
Mashudu Mulaudzi
its been a week now , no one has even try to contact me ever since they say my claim is rejected and there is no facts to my rejection , is there a reason for that , i am actually cancelling this thing you call insurance for both my cars .
i cannot be frustrated about the incident that happened to me and again by the insurance i pay
Regards
Mashudu Mulaudzi