1 reviews | Active since Sept 2017
Claim CL***
On the 25 July 2017 about 7am I had an accident, I reported my accident same time, went to police station get all document they needed stamped and email to them same day on the 25th July, got SMS stating that the claim has been lodged same day 25th, got email with the paperwork to be sign all was done on the 25th , on the 26th sms says all was received expect further progress, 31st sms says they made a progress on the claim, they wanted my service provider document to signed ( MTN) I have done that and sent same day, on 03/08/2017 sms says they have received MTN documents, mind you I am calling them every day as I don't have a car need to travel 2hrs to work with that car and I am struggling in the taxis come to work at 10am instead of 7:30am, than they waited more than 30 days for MTN to submit back the information they needed, 31/08/2017 got back MTN documents now they wanted the TRACKING documents and got them same day, 01/09/2017 interviewing me over the phone for the accident again I gave them everything again. today they submitting the claim documents for evaluation which it will take 5 to 25 working days, what ******* is that. its like this insurance is on business to rob people when they advertise its look like is all professional but no its not. at the moment I may loose my job as I don't COME TO WORK IN TIME and I don't know what excuse I must give to my boss, PMD need to upgrade the service or they will be closed for playing with poor peoples feelings. I am sick and tired of phoning them, Debit order went through on the 7th August already after submitting a claim and the second premium is going through again on the 7th and still my car is not fixed. this is unacceptable. YOUR CLAIM PROCESS IS TAKING FOREVER AND IRRITATING.
Dear Ngobsdee,
Thank you so much for taking the time to bring your concern to our attention. We sincerely apologise for any inconvenience caused.
Your inquiry is important to us and has been referred to our Client Representation Department for immediate attention. Please expect to receive preliminary feedback by no later than 6 September 2017.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Dear Ngobsdee,
Thank you so much for taking the time to bring your concern to our attention. We sincerely apologise for any inconvenience caused.
Your inquiry is important to us and has been referred to our Client Representation Department for immediate attention. Please expect to receive preliminary feedback by no later than 6 September 2017.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Dear Ngobsdee,
Client service is extremely important to us and we therefore sincerely appreciate the time you have taken to bring your unease to our attention.
We're truly sorry that you have found the process challenging and wish to reassure you that the validation of claims is for the protection of all of our clients. This enables us to uphold our promise and deliver innovative and affordable product benefits.
Our claims team has confirmed that the validation of your claim is near finalisation and that with your continued cooperation the matter will be concluded swiftly. Your assigned claims technician will continue to keep you abreast of any new developments.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Dear Ngobsdee,
Client service is extremely important to us and we therefore sincerely appreciate the time you have taken to bring your unease to our attention.
We're truly sorry that you have found the process challenging and wish to reassure you that the validation of claims is for the protection of all of our clients. This enables us to uphold our promise and deliver innovative and affordable product benefits.
Our claims team has confirmed that the validation of your claim is near finalisation and that with your continued cooperation the matter will be concluded swiftly. Your assigned claims technician will continue to keep you abreast of any new developments.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team