Claim

Item: Prime South Africa
Rating: 1
Author: Iris P

Good Day

I must express my disappointment of the experience I'm getting from the claim logged , I spoke to your call center advisors, and all have thus far given me different and misleading information to my claim

I have now accumulated R1400 storage fee on top of R4025 for towing my vehicle and on Monday I was informed that they will be taking my vehicle from AMM Towing company to their yard and I will not be paying storage fee, Tuesday I called I was told they were given a wrong receipt by AMM Towing company so they are waiting for the correct invoice then the will collect the car. Yesterday I called , no answer this morning I was informed that NO they will no longer be picking up the car I will have to do it myself and pay all the outstanding amount myself . So why in the first place I was given false and misleading information

Its now Day 5 no feedback as to what's happening with the claim , WHAT IS GOING ON PLEASE CAN SOMEONE TELL ME STRAIGHT .

Please get back to me ASAP.

Thanks

Helpful (0)

Replies (2)

Prime South Africa's replyOfficial

17 Dec 2021, 16:20

Dear Iris P,

Thank you for taking the time to raise this matter with us.

We have located your policy and commit to providing preliminary feedback within 2 business days.

Assuring you of our continued best endeavours.

Kind regards,
The PMD Team

Prime South Africa's reply17 Dec 2021, 16:20

Official

Prime South Africa's replyOfficial

22 Dec 2021, 12:31

Dear Iris P,

Thank you for your post. We are surprised by your feedback as you had used a private service provider to tow your vehicle after the incident.

PMD prides itself on the unprecedented lengths to which it goes to ensure that its policyholders fully understand the products that they purchase. As you are aware, your policy affords clients a towing benefit where our approved service providers are used and the claim is approved. For these reasons, the towing fees remain for your own account as was communicated to you telephonically.

Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding your matter.

It will no doubt delight you to learn that PMD provides a wide range of roadside assistance benefits that cater to all your needs. From assistance with changing a flat tyre to delivering fuel when you are in need, we are here to assist you.

Assuring you of our continued best endeavours on your behalf.

Kind regards,

The PMD Team

Prime South Africa's reply22 Dec 2021, 12:31