KM
Kamohelo50 Mathafeni

1 reviews | Active since Aug 2021

21 Aug 2021, 13:53

Claim

It's been 1 month and weeks now since, I have submitted my claim documents as per their request and I haven't received any updates with regard their own investigation.

0
Replies (2)
Prime South Africa
Prime South Africa's reply21 Aug 2021, 15:04
Official
Dear Kamohelo50 M,

Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 

Kind regards,
The PMD Team 
Prime South Africa
Prime South Africa's reply24 Aug 2021, 16:55
Official
Dear Kamohelo50 M,

Thank you for your post. We value all feedback as we continuously strive to improve our services.

At PMD we pride ourselves in promptly paying all valid claims. In order to do so, we require the co-operation of our clients in submitting all required documents during our validation process. It is important to note that where reasonable requests are not met, our ability to validate claims is prejudiced. We look forward to receiving the outstanding documentation from you in order to review your claim.

It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!

Assuring you of our continued best endeavours on your behalf.

Kind regards,
The PMD Team