TT
Thembi T
1 reviews | Active since Jul 2025
31 Aug 2026, 10:38
Claim Approved 3 July – Car Not Returned, No Communication
My claim was approved on 3 July, but I still don't have my car. Parts had to be ordered overseas, and the ETA keeps getting postponed with no communication from Prime Meridian Direct. I have to call them constantly for updates, yet they are quick to debit my premiums. Highly disappointed.
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Replies (2)
Prime South Africa's replyOfficial
31 Aug 2026, 10:56Hello Thembi, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's reply31 Aug 2026, 10:56
Official
Hello Thembi, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
04 Sept 2026, 14:08Hello Thembi T,
Thank you for sharing your experience with us and for taking the time to alert us. We understand how upsetting it is to be without your car for so long and to feel you have to keep following up for feedback.
At Prime, we work with a nationwide panel of SAMBRA-approved repairers to help ensure safe, high-quality repairs, but some repairs rely on specialised manufacturer parts that cannot be sourced locally.
According to our records, the remaining parts required to finish repair work has been ordered in July 2026 and we are currently still awaiting for arrival. When a part is on back order, it means the item is temporarily out of stock with the manufacturer and must first be produced or imported before it can be supp****, so we and the repairer must wait on their overseas factories and shipping timelines, which we unfortunately cannot control.
Our Market Conduct Team has been alerted and is engaging with you, and we have emailed you the latest back-order update letter dated 02 September 2026 so that you have the most recent information.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for sharing your experience with us and for taking the time to alert us. We understand how upsetting it is to be without your car for so long and to feel you have to keep following up for feedback.
At Prime, we work with a nationwide panel of SAMBRA-approved repairers to help ensure safe, high-quality repairs, but some repairs rely on specialised manufacturer parts that cannot be sourced locally.
According to our records, the remaining parts required to finish repair work has been ordered in July 2026 and we are currently still awaiting for arrival. When a part is on back order, it means the item is temporarily out of stock with the manufacturer and must first be produced or imported before it can be supp****, so we and the repairer must wait on their overseas factories and shipping timelines, which we unfortunately cannot control.
Our Market Conduct Team has been alerted and is engaging with you, and we have emailed you the latest back-order update letter dated 02 September 2026 so that you have the most recent information.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply04 Sept 2026, 14:08
Official
Hello Thembi T,
Thank you for sharing your experience with us and for taking the time to alert us. We understand how upsetting it is to be without your car for so long and to feel you have to keep following up for feedback.
At Prime, we work with a nationwide panel of SAMBRA-approved repairers to help ensure safe, high-quality repairs, but some repairs rely on specialised manufacturer parts that cannot be sourced locally.
According to our records, the remaining parts required to finish repair work has been ordered in July 2026 and we are currently still awaiting for arrival. When a part is on back order, it means the item is temporarily out of stock with the manufacturer and must first be produced or imported before it can be supp****, so we and the repairer must wait on their overseas factories and shipping timelines, which we unfortunately cannot control.
Our Market Conduct Team has been alerted and is engaging with you, and we have emailed you the latest back-order update letter dated 02 September 2026 so that you have the most recent information.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for sharing your experience with us and for taking the time to alert us. We understand how upsetting it is to be without your car for so long and to feel you have to keep following up for feedback.
At Prime, we work with a nationwide panel of SAMBRA-approved repairers to help ensure safe, high-quality repairs, but some repairs rely on specialised manufacturer parts that cannot be sourced locally.
According to our records, the remaining parts required to finish repair work has been ordered in July 2026 and we are currently still awaiting for arrival. When a part is on back order, it means the item is temporarily out of stock with the manufacturer and must first be produced or imported before it can be supp****, so we and the repairer must wait on their overseas factories and shipping timelines, which we unfortunately cannot control.
Our Market Conduct Team has been alerted and is engaging with you, and we have emailed you the latest back-order update letter dated 02 September 2026 so that you have the most recent information.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team