1 reviews | Active since Nov 2009
Claim approval takes forever
Well after seeing so many complaints about this supplier in Jan alone i regretted the day I took this insurance. Worse insurance ever!!!<br> <br> I was involved in car accident in EC , I stay in CPT.<br> <br> I submitted all the required documentation and I am being told about a +- 35 days time for processing of claims.<br> <br> Im in CPT, my car far away in the EC, the insurance is telling me about hiring a car of not more than R200 per day, where do you get a car for that amount?<br> <br> All documentation submitted, no way forward, im without a car, biggest challenge for me is getting to work.<br> <br> I had insurances before this is the worst insurance I ever had and I would never ever recommend it to anyone, there is nothing bad like poor customer services during times like these.Holding on lines forver, when I get through agents are not able to provide any answers
Thank you for your post. We sincerely apologise for the incorrect feedback provided to you previously.
We do however understand that incurring a loss is never stress-free and are sorry to learn that you are finding the process challenging.
We do however assure you that our detailed investigations are not intended to cause concern but are for the protection of all of our clients and to uphold our promise to them of no premium increases.
Nonetheless we are glad you informed us of your concern. Tamaryn from our Claims Department has already attempted to contact you telephonically to no avail. We therefore kindly request that you contact her at your earliest convenience for the validation of the claim to progress.
Moreover we are glad to inform you that your policy car hire limits are greater than that in your post.
Kind Regards,
The Prime Meridian Team.
Thank you for your post. We sincerely apologise for the incorrect feedback provided to you previously.
We do however understand that incurring a loss is never stress-free and are sorry to learn that you are finding the process challenging.
We do however assure you that our detailed investigations are not intended to cause concern but are for the protection of all of our clients and to uphold our promise to them of no premium increases.
Nonetheless we are glad you informed us of your concern. Tamaryn from our Claims Department has already attempted to contact you telephonically to no avail. We therefore kindly request that you contact her at your earliest convenience for the validation of the claim to progress.
Moreover we are glad to inform you that your policy car hire limits are greater than that in your post.
Kind Regards,
The Prime Meridian Team.