SN
Silungile N
1 reviews | Active since Sept 2021
09 Sept 2021, 09:42
Claim
I'm so disappointed with their service I've logged a claim since 06th August 2021 no one is giving me any progress on my claim . Wasting my airtym every day following up on my claim being sent from pillar to post and sending emails ;was advise claim is with decision maker its been more than 20days now. I've been providing all the information they Requesting but my case still not resolved
Helpful (0)
Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
09 Sept 2021, 10:02Dear Silungile N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply09 Sept 2021, 10:02
Official
Dear Silungile N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
SN
Silungile N's updateReviewer Update
11 Sept 2021, 08:32Thank you your response will be highly appreciated
SN
Silungile N's update11 Sept 2021, 08:32
Reviewer Update
Thank you your response will be highly appreciated
Prime South Africa's replyOfficial
14 Sept 2021, 11:56 Dear Silungile N,
Thank you for your post.
It is troubling to learn of your experience as we pride ourselves on high standards of client service.
At PMD, we are eager to promptly pay all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
We have intervened on your behalf and our Claims Team will ensure that your claim is finalised without unnecessary delays. Our Market Conduct Team has confirmed that they have already been in contact with you and will address your queries directly.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
Prime South Africa's reply14 Sept 2021, 11:56
Official
Dear Silungile N,
Thank you for your post.
It is troubling to learn of your experience as we pride ourselves on high standards of client service.
At PMD, we are eager to promptly pay all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
We have intervened on your behalf and our Claims Team will ensure that your claim is finalised without unnecessary delays. Our Market Conduct Team has confirmed that they have already been in contact with you and will address your queries directly.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
SN
Silungile N's updateReviewer Update
14 Sept 2021, 14:40I'm glad if you attending to my query .hope will receive feedback soon
SN
Silungile N's update14 Sept 2021, 14:40
Reviewer Update
I'm glad if you attending to my query .hope will receive feedback soon