1 reviews | Active since Jun 2015
CLAIM
I HAVE BEEN WITH THIS INSURANCE COMPANY SINCE 2013 AND I HAVE NEVER BEEN INVOLVED IN AN ACCIDENT AND HAVE NEVER CLAIMED UNTIL I RECENTLY HAD AN ACCIDENT ON THE 02ND OF MAY 2015,PMD HAS ASKED ME FOR DOCUMENTS AS PER THE CLAIM PROCESS WHICH I HAVE SUBMITTED.<br> THEY HAVE ASKED FOR MY CELL PHONE RECORDS FROM MTN,THEY HAVE ASKED ME TO GO BACK TO THE SCENE AND EXPLAIN HOW THE ACCIDENT HAPPEN WHICH WAS VERY TRAUMATISING FOR ME.<br> <br> I THOUGHT WHEN I WAS JOINING PRIME MERIDIAN I WILL BE INSURED AND PROTECTED BUT AT THIS MOMENT I FEEL LIKE I WAS JUST PAYING FOR NOTHING.I RECEIVED A CALL TODAY FROM THE CLAIM ADMINISTRATOR(ULICIA GOVENDER) TELLING ME THAT ONE OF THE NUMBERS THEY PHONED FROM MY CELLPHONE RECORDS THE PERSON DOESN'T KNOW ME.... SO I WOULD LIKE TO KNOW HOW IS THAT AFFECTING MY CLAIM!!<br> I NEED TO KNOW AS A CLIENT HOW SHOULD I DEAL WITH THIS..ITS ALREADY A MONTH AND U TELL ME ABOUT CELLPHONE RECORDS....
We appreciate that the claims process can sometimes be a little tiresome, particularly where the circumstances of the claim are somewhat out of the ordinary.
Cell phone records often help to verify the context of an accident and were found to be useful in this case. As you know, apart from being extremely keenly priced, our products bear no claims excess of any kind and premiums are guaranteed never to increase. To ensure that this remains so for the benefit of all our policyholders, our claims team is sometimes rather meticulous.
However, we are pleased to confirm that the matter has reached finality and the outcome will be communicated to you shortly.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We appreciate that the claims process can sometimes be a little tiresome, particularly where the circumstances of the claim are somewhat out of the ordinary.
Cell phone records often help to verify the context of an accident and were found to be useful in this case. As you know, apart from being extremely keenly priced, our products bear no claims excess of any kind and premiums are guaranteed never to increase. To ensure that this remains so for the benefit of all our policyholders, our claims team is sometimes rather meticulous.
However, we are pleased to confirm that the matter has reached finality and the outcome will be communicated to you shortly.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team