CLAIM

Item: Prime South Africa
Rating: 1
Author: Thabisile S

I wanna express how I'm so disappointed with my car insurance prime meridian I went for major oparation Surgery the docker booked me off it was easter weekend and I have a dockers letter to support that..while I was at home I needed something to eat I could not drive my self I ask my sister who came to check up for me to grabe something to eat quickly so can drink my medication it happen someone bumbed into her ,she's got a license how ever when I am claiming to my insurance Prime meridian I am told to pay excess of R8095 because I did not nominate her and It was not an emergency when I asking her to buy food for me so that can eat and drink medication the time was 18h00..

My option does not have axecess,so why must I pay excess because I have submitted a proof to say I could not drive on the day I was sick and on the si bed I'm staying with my daughter alone and they say i was suppose to nominate her ...I never planned to be sick and I have all the proofs to say I was not okay..was I suppose to drive my self while on pains!!!!Prime meridian has failed me and want to take this on I want all my premiums back because they re reaping me off and the servise I have received from the beginning it been bad

I spoke to Tumi Manzini Simphiwe maggagula LINDA MATTE HAS NEVER CALLED ME AS A MANAGER Until Tumi escalated to Legal department where is spoke to Kabele and he told me it was not emergency for asking my sister to buy food for me

I need answers on how was i suppose to drive my self nd handle the matter

Helpful (0)

Replies (2)

Prime South Africa's replyOfficial

26 May 2025, 11:38

Dear Thabisile, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.

Prime South Africa's reply26 May 2025, 11:38

Official

Prime South Africa's replyOfficial

30 May 2025, 08:50

Hello Thabisile S,

Thank you for taking the time to share your concerns with us.

We understand how frustrating this situation must have been for you. At Prime, we are committed to providing fair outcomes and ensuring our clients feel supported during challenging times.

We are delighted to see that your claim was approved within 3 days. The Other Driver Excess was, however, app**** because the driver at the time of the accident was not nominated on your policy. While we acknowledge the circumstances you described, the policy terms require that any non-nominated driver incurs an excess unless the situation qualifies as an emergency. For further clarity and a detailed explanation, our internal complaints team is available to assist you.

Prime SA is dedicated to offering value-for-money insurance products and personalised service to meet your needs.

Assuring you of our continued best endeavours.

Kind regards,
The Prime SA Team

Prime South Africa's reply30 May 2025, 08:50