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Zamikhaya Z

1 reviews | Active since Jan 2022

30 Mar 2022, 12:59

Claim

I am so disappointed with PMD I am a client submitted a claim on the 18/02/2022. After a month I am told that my car won’t be fixed. I had a oil sump broken because I was avoiding another vehicle coming on my direction. So I am being told that the damage to the engine is caused by me they’ll only pay for the oil sump and engine cover they offered an amount of R11000 then said I must take the car. Today I am receiving a call from their repairer to say they received an email I must come take the car I won’t be fixed, PMD didn’t even bother to make arrangements with me as to when I must take the car even the amount that they offered has not been deposited. I am the one who has been constantly calling them asking for updates I am so disappointed they don’t value their clients at PMD. Now I have to make arrangements on my own to go and take my car I have never been so disappointed the service is so poor

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Replies (2)
Prime South Africa
Prime South Africa's reply30 Mar 2022, 14:19
Official
Dear Zamikhaya Z,

Thank you for taking the time to raise this matter with us.

We have located your policy and commit to providing preliminary feedback within 2 business days.

Assuring you of our continued best endeavours.

Kind regards, 
The PMD Team 
Prime South Africa
Prime South Africa's reply07 Apr 2022, 16:29
Official
Dear Zamikhaya Z, 

Thank you for your post. All client feedback greatly aids us in our aim to improve our internal processes and provide great customer service. 

We are pleased to note that your claim was approved and the claim amount paid to you already.

It gives us great delight to confirm that Our Market Conduct Team has been in contact with you and has provided you with comprehensive feedback. 

It will no doubt delight you to recall that PMD provides a wide range of roadside assistance benefits which include jumpstarting your motor vehicle and delivering fuel to you when you are in a bind. Obtaining a quote is quick and easy and can be done through our user- friendly website at www.prime.co.za. 

Assuring you of our continued best endeavours on your behalf. 

 Kind regards,
The PMD Team