LT
Luthando T
1 reviews | Active since Mar 2022
05 Mar 2022, 12:34
Claim
I’m starting join PMD last year unfortunately had accident on the 31 January 2022 right the help me to submit a claim and getting courtesy car which I did add on my cover got car on the 3 February that was fantastic service right .The big issue now is to finalise my claim which I paid every month I the one always doing a follow up I have constant that she is not even updating me since I submitted my claim all paperwork till today I’m the one doing follow up I’m calling the everyday the said claim is still on decision makers I’m so disappointed 😢 with this service I’m so worried about my other vehicle that insured by PMD 😭😭😭😭😭I really need help
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
05 Mar 2022, 13:08Dear Luthando T,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply05 Mar 2022, 13:08
Official
Dear Luthando T,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
LT
Luthando T's updateReviewer Update
05 Mar 2022, 13:28I phone PMD yesterday they told me the outcome will come tomorrow now PMD telling me about 2 business days don’t know what is happening to my claim really I really want to know 💔
LT
Luthando T's update05 Mar 2022, 13:28
Reviewer Update
I phone PMD yesterday they told me the outcome will come tomorrow now PMD telling me about 2 business days don’t know what is happening to my claim really I really want to know 💔
Prime South Africa's replyOfficial
17 Mar 2022, 16:23Dear Luthando T,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
As you are aware, we are currently completing final tasks on your claim which are necessary for the validation process. Our Claims Team is working diligently to ensure that your claim is finalised without further delay.
Our Market Conduct Team has confirmed that they have already been in contact with you and will provide further clarity.
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply17 Mar 2022, 16:23
Official
Dear Luthando T,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
As you are aware, we are currently completing final tasks on your claim which are necessary for the validation process. Our Claims Team is working diligently to ensure that your claim is finalised without further delay.
Our Market Conduct Team has confirmed that they have already been in contact with you and will provide further clarity.
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team