AD
Adam D
1 reviews | Active since Jun 2021
20 Jun 2021, 08:44
Cl***
I've lodge a claim on the 16 may 2021. Everything went well, they approved it with the amount of forthy something thousand and said the are waiting for penel beater to give them quotation. Penel beater checked the car and give them quotation. They didn't call me back to update me.I call them 2days after that the told me they got quotation, insurance send the penel beater an email to negotiate the price. It's been two weeks now. When I call them they keep on saying they'll check it with finance department and call me back. I called them twice Friday they said the same thing, didn't call me back. It's more than a month now since I've lodge a claim the is no way forward.
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Replies (2)
Prime South Africa's replyOfficial
20 Jun 2021, 09:37Dear Adam D,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply20 Jun 2021, 09:37
Official
Dear Adam D,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
23 Jun 2021, 20:41Dear Adam D,
Thank you for taking the time to raise your frustration with us.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
We confirm that our Claims Team has been in contact with your repairer and will undertake to provide you with regular updates until the finalisation of repairs on your vehicle. It will undoubtedly please you to know that PMD offers 15 or 30-day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise your frustration with us.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
We confirm that our Claims Team has been in contact with your repairer and will undertake to provide you with regular updates until the finalisation of repairs on your vehicle. It will undoubtedly please you to know that PMD offers 15 or 30-day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply23 Jun 2021, 20:41
Official
Dear Adam D,
Thank you for taking the time to raise your frustration with us.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
We confirm that our Claims Team has been in contact with your repairer and will undertake to provide you with regular updates until the finalisation of repairs on your vehicle. It will undoubtedly please you to know that PMD offers 15 or 30-day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise your frustration with us.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
We confirm that our Claims Team has been in contact with your repairer and will undertake to provide you with regular updates until the finalisation of repairs on your vehicle. It will undoubtedly please you to know that PMD offers 15 or 30-day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team