CL***

Very poor service and unprofessional and disappointing frustrating slow and lacking proper customer support Extremely disappointed with Prime Insurance’s handling of a third-party claim

I am extremely disappointed with the way Prime Insurance has handled this third-party claim.

All the required documentation and release forms were submitted, and the requested banking details were also provided. Despite this, the payment is still being delayed, with no clear or satisfactory explanation as to why the claim has not been settled.

It is incredibly frustrating to have comp**** with everything requested and then be left waiting while the matter appears to be unnecessarily delayed. This has caused considerable stress and inconvenience, especially after already dealing with the consequences of an accident.

Prime Insurance, we are asking for one simple thing: please honour the claim and process the payment without further unnecessary delays. Customers and third parties should not have to repeatedly follow up for payment after providing all the requested information.

I hope this review reaches the appropriate department and that the matter is resolved urgently. I would appreciate a clear explanation for the delay and confirmation of when the payment will actually be made.