KT
Kwena T

1 reviews | Active since Mar 2018

25 Mar 2023, 15:08

CL***

The service I have received from PMD has really been so horrible as I'm currently do not have a car as my car has been with them for over two (2) Months now, and I have no way to even get to work as I work far from home and use the vicar to commute daily to work. I was assigned a courtesy car for 30 days with a promise of my claim being settled in those 30 days, it's gone pass two(2) months now and I have not received feedback from them unless if I call them but they will tell me that someone will come back or will call me but none, I have to call them again after few days to check were my car is or when will I receive my car back. I'm really frustrated at this point as it seems that nothing is being done with my car and no one can give me the status on may car. Lastly i had to use my Car Tracker to find were my car is which is not acceptable as my car insurance should give me the information.

0
Replies (1)
Prime South Africa
Prime South Africa's reply27 Mar 2023, 08:04
Official
Dear Kwena frans T,

Thank you for taking the time to raise this matter with us.

We have located your policy and commit to providing preliminary feedback within 2 business days.

Assuring you of our continued best endeavours.

Kind regards, 
The PMD Team