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natasha O'Riley
1 reviews | Active since Feb 2013
31 Jul 2025, 10:03
CL***
On the 13th june a guy reversed into at my kids school. (my first accident). The claim was approved and the bakkie is repaired we obviously had to pay the access. I have sent a emaul on monday to follow up on my insurance as to get feedback on whats happening with the progress on claiming from the guilty party.. Since then no feedback.
Helpful (0)
Replies (5)0
Replies (5)
Prime South Africa's replyOfficial
31 Jul 2025, 10:57Dear Natasha, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply31 Jul 2025, 10:57
Official
Dear Natasha, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
05 Aug 2025, 11:48Hello Natasha O'Riley,
Thank you for taking the time to share your concerns with us.
We understand how frustrating it can be to wait for updates, especially after experiencing your first accident. At Prime SA, we are committed to ensuring our clients feel supported throughout the claims process.
The recovery process typically begins 30 days after the claim is paid. This process involves recovering the full cost of repairs, including your excess, from the responsible third party. Our Recoveries Team will notify you via email as soon as the process is initiated. For further details or updates, our internal complaints team is available to assist you.
Prime SA takes pride in offering personalised service and innovative insurance solutions to ensure peace of mind for our valued clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your concerns with us.
We understand how frustrating it can be to wait for updates, especially after experiencing your first accident. At Prime SA, we are committed to ensuring our clients feel supported throughout the claims process.
The recovery process typically begins 30 days after the claim is paid. This process involves recovering the full cost of repairs, including your excess, from the responsible third party. Our Recoveries Team will notify you via email as soon as the process is initiated. For further details or updates, our internal complaints team is available to assist you.
Prime SA takes pride in offering personalised service and innovative insurance solutions to ensure peace of mind for our valued clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply05 Aug 2025, 11:48
Official
Hello Natasha O'Riley,
Thank you for taking the time to share your concerns with us.
We understand how frustrating it can be to wait for updates, especially after experiencing your first accident. At Prime SA, we are committed to ensuring our clients feel supported throughout the claims process.
The recovery process typically begins 30 days after the claim is paid. This process involves recovering the full cost of repairs, including your excess, from the responsible third party. Our Recoveries Team will notify you via email as soon as the process is initiated. For further details or updates, our internal complaints team is available to assist you.
Prime SA takes pride in offering personalised service and innovative insurance solutions to ensure peace of mind for our valued clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your concerns with us.
We understand how frustrating it can be to wait for updates, especially after experiencing your first accident. At Prime SA, we are committed to ensuring our clients feel supported throughout the claims process.
The recovery process typically begins 30 days after the claim is paid. This process involves recovering the full cost of repairs, including your excess, from the responsible third party. Our Recoveries Team will notify you via email as soon as the process is initiated. For further details or updates, our internal complaints team is available to assist you.
Prime SA takes pride in offering personalised service and innovative insurance solutions to ensure peace of mind for our valued clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
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natasha O'Riley's updateReviewer Update
05 Aug 2025, 11:52Thank you for the feedback this was not explained to me.
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natasha O'Riley's update05 Aug 2025, 11:52
Reviewer Update
Thank you for the feedback this was not explained to me.
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natasha O'Riley's updateReviewer Update
28 Nov 2025, 12:38STOLL NO FEEDBACK.
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natasha O'Riley's update28 Nov 2025, 12:38
Reviewer Update
STOLL NO FEEDBACK.
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natasha O'Riley's updateReviewer Update
28 Nov 2025, 12:39Still no feedback 3 months later. Should i look for other insurance.
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natasha O'Riley's update28 Nov 2025, 12:39
Reviewer Update
Still no feedback 3 months later. Should i look for other insurance.