CL***. *********** PMD staff

In a world of technology and online computerised system where information is at ones fingertips, I would think that the PMD’s Call Centre agent would have known better. My car broke down at around 19:00 the 7th of May 2018. I called my insurance Prime Meridian Direct (PMD) to have them tow my car 2 kilometers to my workplace in Milpark whereby I would get my mechanic to tow my car to Success Fitment Centre where I normally get the repairs to my car done. But the Call Centre Agent insisted that the towing company tow my car to SMD, because I am covered for mechanical repairs (recording would prove this). After much screaming and frustration, and it being over 2 hours later, I agreed that he (Call Centre agent) can instruct the towing company to take my car to the SMD, against my better judgment. The following day I was asked to open a case although I kept informing everyone that I didn’t have an accident as per say and that my car broke down whereby the wheel came off. But alas, I had to spend hours and go through all the trouble of obtaining an affidavit, then filling in endless forms and documents, ID, cars photos, motivation letter, etc. and finally mailing them off to PMD to access. But 2 weeks later my claim was rejected stating that ‘I DON’T HAVE MECHANICAL BREAKDOWN’ on my policy? On the 22nd May 2018 I received a Claim Invalid letter and a sms (PMD Claim update CL ********** 48: Please collect your vehicle as soon as possible from SMD at SMD Sandton, 4 Impala road, Malboro,, Sandton, Please pay R2295.00 into the following account: Bank: FNB Account number: ********** 7408, Branch Code: 252142, Reference: PRA ********** A and email proof of payment to ********** prior to collecting your vehicle. Please note that cash transactions will not be accepted. Tel ********** ). Later I received another sms stating that they will pay the money. But upon arrival at SMD, the personnel could not release my car because PMD did not give me a release letter. On the 23rd may 2018, I mailed PMD requesting a Release letter, and STILL, NO REPLY. Three weeks later and battling around without a car, my question is, “WHEN ARE YOU GIVING MY CAR BACK???” *********** AND UNPROFESSIONAL PMD staff,,,