1 reviews | Active since Apr 2018
CL***
I was involved in an accident on the 19th Feb 2018 and I lodged a claim on the 20th Feb with all the necessary documentation. I was contacted by technician with a name of Anton Vester and he told me that he will be a nodal point regarding my claim and he promised that claims are resolved within 30 days. Now I'm approaching 2 months without any response regarding my claim and I call them every week regarding the progress of the claim, and all I get is that insurance hasn't given any feedback and they will call me before the end of the week. I'm sure I am on the second week with that respond. PMD is the worst insurance I ever come across. I have been a loyal client since 2013 and this was my first claim. I will never recommend this insurance to anyone.
Dear Elisa#1,
We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused.
Your enquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 6 April 2018.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Dear Elisa#1,
We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused.
Your enquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 6 April 2018.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Hello Elisa#1,
Thank you for taking the time to raise your concern with us.
We aim to provide world-class service to our policyholders during every interaction which is why your feedback is of great importance to us.
Please be assured that we always do all in our power to avoid delays whilst investigating any claim. As we are sure you will appreciate, the more time it takes us to investigate your claim, the more it costs both of us.
Nonetheless, we are glad to confirm that following the validation of your claim it has been approved in line with the policy terms and conditions. Our Claims Team has also confirmed that the outcome of your claim was communicated to you on 4 April 2016.
Assuring you of our best endeavours on your behalf.
Kind Regards,
The PMD Team
Hello Elisa#1,
Thank you for taking the time to raise your concern with us.
We aim to provide world-class service to our policyholders during every interaction which is why your feedback is of great importance to us.
Please be assured that we always do all in our power to avoid delays whilst investigating any claim. As we are sure you will appreciate, the more time it takes us to investigate your claim, the more it costs both of us.
Nonetheless, we are glad to confirm that following the validation of your claim it has been approved in line with the policy terms and conditions. Our Claims Team has also confirmed that the outcome of your claim was communicated to you on 4 April 2016.
Assuring you of our best endeavours on your behalf.
Kind Regards,
The PMD Team