1 reviews | Active since Nov 2017
CL***
Highly disappointed with the service received for a third party claim.
I will not recommend this insurance to anyone.
You say to your client his claim is closed and payment will be made within a period of 30 days which has not been done. Thereafter further investigation into my claim when I was the one knocked from the rear.
Not forgetting that I was told by PMD that your clients claim is still under investigation but according to him payment is on the way as hisoon claim has been closed..... This does not make any sense... and why are there 2 stories ???
Dear Courtney-kistadu,
We thank you for taking the time to bring your concern to our attention and regret any inconvenience caused.
Your inquiry is important to us and has been referred to our Client Representation Department for immediate attention. Please expect to receive preliminary feedback by no later than 08 November 2017.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Dear Courtney-kistadu,
We thank you for taking the time to bring your concern to our attention and regret any inconvenience caused.
Your inquiry is important to us and has been referred to our Client Representation Department for immediate attention. Please expect to receive preliminary feedback by no later than 08 November 2017.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Dear Courtney-kistadu,
Your unease is of great importance to us as we strive to provide world class service during all our interactions.
We however often find that it is due to a high excess charged at a Third Party's own Insurer that causes them to claim elsewhere. In light of this, we offer our clients zero excess when they claim, which means there is no surprise excess payment when submitting a claim and our clients are not inconvenienced by having to claim from a Third Party Insurer.
Nonetheless, as you are aware, whilst we strive to assist third parties as soon as possible after you have been involved in an accident with one of our policyholders, the validation of our client's claim has to be completed first.
Your assigned claims technician will be in contact with you shortly to provide you with a detailed update regarding the progress of your claim.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Dear Courtney-kistadu,
Your unease is of great importance to us as we strive to provide world class service during all our interactions.
We however often find that it is due to a high excess charged at a Third Party's own Insurer that causes them to claim elsewhere. In light of this, we offer our clients zero excess when they claim, which means there is no surprise excess payment when submitting a claim and our clients are not inconvenienced by having to claim from a Third Party Insurer.
Nonetheless, as you are aware, whilst we strive to assist third parties as soon as possible after you have been involved in an accident with one of our policyholders, the validation of our client's claim has to be completed first.
Your assigned claims technician will be in contact with you shortly to provide you with a detailed update regarding the progress of your claim.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team