1 reviews | Active since Nov 2015
CL***
I have been involved in an accident on the 25th October 2015 and taken to hospital by an ambulance.The next Day after waking up,My family told me that the vehicle has been Towed by a company called D.O.T.Towing.I called the call centre to advise them of the accident,and also reported to Police station.To my surprise,a call centre Agent called Mashudu,told me I did not take the option of towing,I had to go back to my initial documentation that I signed for this insurance and it confirmed I chose that option,I requested also call recordings from their side and they were not sent to me,I had to ask to speak to the Manager,She also advised me that I need to pay for the Towing and they would refund me.But even then I did not have that much money,until they requested me to ask for the quotes from the Towing company,and I did get them and sent them on the 05th November 2015.Still I have not heard from the insurance company and the Towing company says their quote will change if they don't get payment by Monday 09/11/15.Also my car is a write off by the accesors inspection,I do not understand why I be the one busy doing their work as I have submitted the required information?
We sincerely regret to learn of your concern mentioned above.
Client Service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.
As you are aware your concern has been referred to our Client Representation Department who have already sent you detailed correspondence regarding the matter in order to eliminate any possible misunderstanding that might exist.
Furthermore, our records further reflect that our Tiisetso Moroke has contacted you telephonically to assist you in registering a claim in terms of your Towing Extension Benefit and to explain the process which will follow.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We sincerely regret to learn of your concern mentioned above.
Client Service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.
As you are aware your concern has been referred to our Client Representation Department who have already sent you detailed correspondence regarding the matter in order to eliminate any possible misunderstanding that might exist.
Furthermore, our records further reflect that our Tiisetso Moroke has contacted you telephonically to assist you in registering a claim in terms of your Towing Extension Benefit and to explain the process which will follow.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team