1 reviews | Active since Oct 2015
cl***
I have had the worst experience with claiming on my car insurance the accident happened in august 2015 and it is now the beginning of october 2015 when i complained via email to an agent and to the claims department i did not get any apology via email from either or an a call all i got was an sms that states that my claim isnow being sent for review....i was told to hire a car and will only get R4000 back for the car hire and i need to hire with my own money and claim back once i take da car back so i did hire and toock da car back and when i call to claim i am now told that i can only claim back for the car hire only once my actual claim has been finalised now im still without transport and have hired another car again at my own expense and wheni tell them all thiscvia emailvstill i dont get any reply back or any symathy i amnreally fastrated since the claim process was also such a hassle i have never in my life ever experienced such bad service in my life i will never even consider taking up any other products they havethis is hell its october and still no fina decision i just dont know who is willing to stay without transport for this long
Thank you bringing your concern to our attention we assure you that we have extensively investigated your experience with us and sincerely appreciate your feedback.
We generally pride ourselves in providing world class service and in promptly paying all valid claims. However it is of utmost importance that we ensure that no claim prejudices the cover and security of either yourself or other policy holders and hence our thoroughness in investigating every claim.
As you are now aware your claim was approved a short while ago and we are pleased that our claims department has informed you of the outcome.
Kind regards,
The PMD Team
Thank you bringing your concern to our attention we assure you that we have extensively investigated your experience with us and sincerely appreciate your feedback.
We generally pride ourselves in providing world class service and in promptly paying all valid claims. However it is of utmost importance that we ensure that no claim prejudices the cover and security of either yourself or other policy holders and hence our thoroughness in investigating every claim.
As you are now aware your claim was approved a short while ago and we are pleased that our claims department has informed you of the outcome.
Kind regards,
The PMD Team