Chip claim

MAR02186. After prime insurance failed to close the chip on my wing screen telling me about access and replacing the whole wing screen, they now calling and telling me that I can take my car to glass g for chip closing but the wing screen will crack and I'll have to pay access of 25%. Other insurance are doing that for free but prime consultants says the rule of chip crack and replacing the whole wing screen applies to prime only. Now this tells me that if I were to be in a big accident my car wasn't gon be covered cz they failing to close chip whereas they deduct every month. I closed the chip on Saturday with money from my own pocket and there was no such as wing screen crack. Your service is too poor guys I'd never recommend anyone to be insured with you. Thanks for nothing