AN
Ayanda N
1 reviews | Active since Sept 2022
29 Jan 2026, 21:47
Check your policy before signing up.
I cannot believe this company,had I not been alerted of their sick ways through my bank I would have been stuck had I had ro claim. Please check your policy before you sign up. I've thought all along I am covered with a comprehensive cover but I wasn't. Please stay away, I am shopping around as it is, they have just told me I have to pay 20k access to be able to claim but my policy says 3k on the app. Shame on you!
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
30 Jan 2026, 07:42 Hello Ayanda , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
Prime South Africa's reply30 Jan 2026, 07:42
Official
Hello Ayanda , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
02 Feb 2026, 14:26Hello Ayanda N,
Thank you for taking the time to share your feedback with us. We value all input as it helps us improve and better serve our clients.
At Prime, we’re committed to explaining our products clearly so clients can make informed choices between our Customised Cover and Comprehensive Cover, and we take any concern about unclear information very seriously.
Following an in‑depth review of your concern, the original purchase call, and the policy sent to you, we’ve confirmed that the consultant did explain that your policy is Customised Cover, how the growing repair benefit works, and that it’s different from Comprehensive Cover and you chose to take out Customised Cover. Additionally, your current basic driver excess amount has reduced from R5,000 to R3610 during your cover, as reflected in our records.
For further clarity or assistance, our internal complaints team will provide detailed feedback on your concern.
Remember that you can simplify your insurance experience with Prime's self‑service portal. You can check your cover, update drivers, and get your policy documents in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us. We value all input as it helps us improve and better serve our clients.
At Prime, we’re committed to explaining our products clearly so clients can make informed choices between our Customised Cover and Comprehensive Cover, and we take any concern about unclear information very seriously.
Following an in‑depth review of your concern, the original purchase call, and the policy sent to you, we’ve confirmed that the consultant did explain that your policy is Customised Cover, how the growing repair benefit works, and that it’s different from Comprehensive Cover and you chose to take out Customised Cover. Additionally, your current basic driver excess amount has reduced from R5,000 to R3610 during your cover, as reflected in our records.
For further clarity or assistance, our internal complaints team will provide detailed feedback on your concern.
Remember that you can simplify your insurance experience with Prime's self‑service portal. You can check your cover, update drivers, and get your policy documents in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply02 Feb 2026, 14:26
Official
Hello Ayanda N,
Thank you for taking the time to share your feedback with us. We value all input as it helps us improve and better serve our clients.
At Prime, we’re committed to explaining our products clearly so clients can make informed choices between our Customised Cover and Comprehensive Cover, and we take any concern about unclear information very seriously.
Following an in‑depth review of your concern, the original purchase call, and the policy sent to you, we’ve confirmed that the consultant did explain that your policy is Customised Cover, how the growing repair benefit works, and that it’s different from Comprehensive Cover and you chose to take out Customised Cover. Additionally, your current basic driver excess amount has reduced from R5,000 to R3610 during your cover, as reflected in our records.
For further clarity or assistance, our internal complaints team will provide detailed feedback on your concern.
Remember that you can simplify your insurance experience with Prime's self‑service portal. You can check your cover, update drivers, and get your policy documents in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us. We value all input as it helps us improve and better serve our clients.
At Prime, we’re committed to explaining our products clearly so clients can make informed choices between our Customised Cover and Comprehensive Cover, and we take any concern about unclear information very seriously.
Following an in‑depth review of your concern, the original purchase call, and the policy sent to you, we’ve confirmed that the consultant did explain that your policy is Customised Cover, how the growing repair benefit works, and that it’s different from Comprehensive Cover and you chose to take out Customised Cover. Additionally, your current basic driver excess amount has reduced from R5,000 to R3610 during your cover, as reflected in our records.
For further clarity or assistance, our internal complaints team will provide detailed feedback on your concern.
Remember that you can simplify your insurance experience with Prime's self‑service portal. You can check your cover, update drivers, and get your policy documents in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team