cheap premiums are expensive at claims stage

Cheap premiums are expensive at claims stage. I had an accident on the 25th of October already. First i call the towing emergency line and the lady there vasically tells me i must do what i think is right. from there a series of calls for us to explain what happened. Then me the account holder does not get updates instead updates are given to the person who was driving the car when the incident happened and i did not give such consent. In the interviews the driver is asked repeatedly what happened and where the car is damaged. Ive worked in claims so we swtiched the car on, checked what is out of the ordinary, sent pictures and then another so week later we are told the claim is approved but also this is after i call to find out how far the claim is. I speak to Nonhlanhla and i specifically remember this girl because she could care less that im an unhappy customer. Finally alas after 50 million calls between prime and the panelbeater who also was car will be ready on this day and then on another day basically rediness of the car had a 2 week delay. We get to the car and from the side that we see it looks beautiful but Oh no as we are about to take it, we switch it on ALAS, the ABS light is still on, on the left hand side theres still a dent and although we said this to Prime the petrol gage is wrong because we poured petrol on the day and we remember exactly where it landed because we were joking about it. The explaination from the panelbeaters is that prime never told them to check that but they will get the guy with the computer to come and switch the ABS light off. OH my soul. Just switch it off and they will fasten something in the petrol gage thing. Then the papers you need to sign tell you that you must be satisfied with the repairs. Haibo guys im no machenic. I need to be able to trust that my insurer uses proper assessors and the whole point of vehicle insurance is so they out you in the same position you were in before the incident. This is by far the worst experience i have seen from an insurer. A million calls for policy but non for service. As i wait to see what happens to the switched off ABS light ##horrible service##