DW
Dean W
1 reviews | Active since Oct 2018
08 Dec 2021, 05:50
Cheap is nasty
I was warned about these cheap insurance companies that do not pay out. At least they only stole 4 months of premiums before I realized that going cheap was a big mistake. 1st claim and rejected.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
08 Dec 2021, 07:57Dear Dean W,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply08 Dec 2021, 07:57
Official
Dear Dean W,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
10 Dec 2021, 16:04Dear Dean W, Thank you for your post. It is troubling to hear of your experience as client service is important to us and we pride ourselves in achieving fair outcomes for clients. PMD offers a wide range of products to suit every pocket. However, as an industry norm, the purpose of insurance is to cover all accident-related damage to put you in the same position you were in prior to your loss. This naturally excludes pre-existing damage. Rest assured that our Market Conduct Team will be in touch with you to provide you comprehensive feedback on the matter. We’re excited to reconfirm that our premiums remain fixed for 24 months on all claim free policies! Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team.
Prime South Africa's reply10 Dec 2021, 16:04
Official
Dear Dean W, Thank you for your post. It is troubling to hear of your experience as client service is important to us and we pride ourselves in achieving fair outcomes for clients. PMD offers a wide range of products to suit every pocket. However, as an industry norm, the purpose of insurance is to cover all accident-related damage to put you in the same position you were in prior to your loss. This naturally excludes pre-existing damage. Rest assured that our Market Conduct Team will be in touch with you to provide you comprehensive feedback on the matter. We’re excited to reconfirm that our premiums remain fixed for 24 months on all claim free policies! Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team.