MK
MAGGIE K

1 reviews | Active since May 2014

31 Mar 2016, 15:03

CAR WRITTEN OFF- CLAIM NOT PROCESSED A MONTH LATER

I cannot begin to express how frustrated I am. I have been waiting over a month for my claim to be finalized .<br> I am receiving no feedback from this insurer, I am always having to call them to ask what is ha penning . I am left stranded and having to get car hire with money that I don't have . I had to get a credit card to make use of the benefit that I paid for . I have now exhausted the limit of R4000 that i was given for car hire and they still haven't concluded my claim.<br> <br> The frustration that I have cannot be explained. I feel I am being taken advantage of. its literally costing me money everyday to wait for the decision to be made. <br> <br> I was apparently waiting for a decision to be made by someone who had gone on leave . <br> Prime meridian certainly does not care about how their actions affect lives. My JOB depends on me having a car and me waiting this long is threatening my income source . <br> I do not want to be car less and Jobless.<br>

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Replies (1)
Prime South Africa
Prime South Africa's reply08 Apr 2016, 14:35
Official
Hello mkgobane,

We understand how difficult it can be to be left without transport following an accident, which we understand is never convenient.

Nonetheless, as you are aware your claim has been approved in line with your policy terms and conditions and the outcome has been communicated to you.

Furthermore, our Client Representation Department has indicated that they provided you with continual feedback regarding the progress made on your claim.

Kind regards,
The PMD Team