TM
Thandanani M
1 reviews | Active since May 2023
26 May 2026, 08:52
Car not fixed over a month and 2 weeks
A minor Accident happened 09 April. More than a month & 2 weeks. My car has not been fixed yet. Worst service.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
26 May 2026, 11:18Hello Thandanani, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply26 May 2026, 11:18
Official
Hello Thandanani, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
29 May 2026, 18:24Hello Thandanani S ,
Thank you for your post. We recognise how frustrating it can be when repairs take longer than expected, especially when your car is essential for daily use.
Thank you for your post. We recognise how frustrating it can be when repairs take longer than expected, especially when your car is essential for daily use.
At Prime, we aim to have your vehicle safely repaired and returned to you so that you can get back on the road as soon as possible.
We are happy to confirm that your car is currently in the assembly stage and the repairer has confirmed an estimated completion date of 02 June 2026, which we have requested they prioritise.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Kind regards,
The Prime SA Team
Prime South Africa's reply29 May 2026, 18:24
Official
Hello Thandanani S ,
Thank you for your post. We recognise how frustrating it can be when repairs take longer than expected, especially when your car is essential for daily use.
Thank you for your post. We recognise how frustrating it can be when repairs take longer than expected, especially when your car is essential for daily use.
At Prime, we aim to have your vehicle safely repaired and returned to you so that you can get back on the road as soon as possible.
We are happy to confirm that your car is currently in the assembly stage and the repairer has confirmed an estimated completion date of 02 June 2026, which we have requested they prioritise.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Kind regards,
The Prime SA Team