MN
Moosa N
1 reviews | Active since Nov 2022
26 Nov 2022, 07:26
Car insurance
PMD insurance declined my claim because someone who stole my car had no licence. I provided them with everything the requested from my side. I even have circulation number,case number. But they decided not to help me. Sure my car was not insured in this way. I just gave them my money for nothing. I really need help because they are being unfair and they even confirmed that the reason for not approving my claim it's because their did not have drivers licence. This does not make sense to me at all😭😭😭😭😭
Helpful (0)
Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
28 Nov 2022, 09:33 Dear Moosa N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply28 Nov 2022, 09:33
Official
Dear Moosa N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
30 Nov 2022, 11:25Dear Moosa N,
Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service. We understand your distress regarding the outcome of your claim and the situation you find yourself in after the unfortunate accident.
At PMD, we take immense pride in paying all valid claims and in ensuring that all are claims are validated in line with our ethos of transparency and fairness. In addition, we ensure that all the terms and conditions under the policy is made available to clients through our easy-to-understand policy documents so clients are well aware of how their benefits work.
Our Market Conduct Team confirms that they will be in contact with you to provide you with comprehensive feedback regarding your claim outcome.
It will no doubt delight you to recall that PMD provides a range of affordable insurance products with great benefits to accommodate the pocket and needs of every-day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
Prime South Africa's reply30 Nov 2022, 11:25
Official
Dear Moosa N,
Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service. We understand your distress regarding the outcome of your claim and the situation you find yourself in after the unfortunate accident.
At PMD, we take immense pride in paying all valid claims and in ensuring that all are claims are validated in line with our ethos of transparency and fairness. In addition, we ensure that all the terms and conditions under the policy is made available to clients through our easy-to-understand policy documents so clients are well aware of how their benefits work.
Our Market Conduct Team confirms that they will be in contact with you to provide you with comprehensive feedback regarding your claim outcome.
It will no doubt delight you to recall that PMD provides a range of affordable insurance products with great benefits to accommodate the pocket and needs of every-day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
MN
Moosa N's updateReviewer Update
30 Nov 2022, 11:42I read the terms and conditions , there is nothing saying if my car is ******, someone Who stole it my have a license in order for you to pay. If I'm wrong, I stand to be corrected.
MN
Moosa N's update30 Nov 2022, 11:42
Reviewer Update
I read the terms and conditions , there is nothing saying if my car is ******, someone Who stole it my have a license in order for you to pay. If I'm wrong, I stand to be corrected.
MN
Moosa N's updateReviewer Update
30 Nov 2022, 11:44I would understand if I gave that guy my car
MN
Moosa N's update30 Nov 2022, 11:44
Reviewer Update
I would understand if I gave that guy my car