TZ
Thule Z

1 reviews | Active since Feb 2018

29 Aug 2019, 10:31

Car Insurance Claim Rejected with no credible reason

I made a mistake of switching my car insurance over to Prime Meridian Direct. They are a perfect example of insurance companies that are happy to debit your account, but looks for reasons not to pay claims.

Around the first week of July, I was attacked in my home by someone I knew and trusted, the person ended up *****ing my personal belongings and my car. I reported the Car ****** to at the Cape Town police station. The vehicle was circulated and recovered by the Cape Town police station. PMD was made aware of of information when the claim was submitted. I had submitted a police case number and a circulation number. PMD took 30 plus days with their investigation, and finally rejected my claims saying that a non nominee driver was driving my vehicle, which was stating the obvious as the car was reported ******. They were simply ******** about the circumstances of this this case. I am so disappointed at them, and regret moving my car insurance to them. I am now going through the stress of fighting this.

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Replies (2)
Prime South Africa
Prime South Africa's reply29 Aug 2019, 12:30
Official
 
Dear Thule Z,

Thank you for your post. 

We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.

We promise to give you preliminary feedback no later than two working days from today.

Assuring you of our continued best endeavours on your behalf.

The PMD Team.

 
Prime South Africa
Prime South Africa's reply02 Sept 2019, 07:39
Official
Dear Thule Z,

 Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention. 

We empathise with the traumatic event that you had encountered that led to the unfortunate damage of the insured vehicle.

PMD takes immense pride in ensuring that our clients are well-informed of the terms of the products they are purchasing.   As you are aware, with all comprehensive insurance policies, standard exclusions are applicable.
 
Your post has been brought to the attention of our Market Conduct Team who will investigate the matter and contact you shortly to provide clarity on this matter.
 
You will undoubtedly be delighted to recall that unlike many other insurers, PMD guarantees never to increase premiums on claim free policies.
 
Assuring you of our continued best endeavours on your behalf. 
 
Kind regards, 
The PMD Team