CAR INSURANCE CLAIM APPROVED BUT PRIME MERIDIAN DIRECT WANTS TO PAY OUT ONLY 50% OF THE CURRENT TRADE VALUE OF THE CAR WHICH WE DID NOT AGREE ON.

I was involved in a car accident in 5 May 2017. Since then my car insurance company called by Prime Meridian Direct has been assessing the car insurance claim which took them very long until i laid a complaint in their compaint department that is when i started to see progress. On the 18.08.2017 a lady called Atisha Quarchand who was handling the claim lately, she called and told me that the claim has been approved but only 50% of the current trade value of the car will be paid out. She then sent me the agreement of loss documents which does not state anything about the 50% it only says that PMD will pay out R60750.00 and which i was suppose to sign and send back. I don't even know if the their trade value amount is accurate. Another lady called me after few minutes asking if i did sign and send the documents i asked her why is PMD only paying out 50% and she said it was part of my car insurance package and agreement . I told her that i don't remember making an agreement about that with PMD so i asked them to send me the call recording made when i joined the insurance, she agreed and told me that she will send to my email. On the 21.08.2017 another lady from PMD calls me again and ask me about the agreement of loss documents then i told her that i am still waiting for the call recording i won't sign the documents until i get the call recording she also promised to send it to me . After that day they never called me again . I sent an email on the 24.08.2017. reminding them about it but they did not respond. I sent the email again on the 28,29 and 30.08.2017 to all their departments even to their complaint department but nobody responded. To my suprise i received an sms from PMD on the 29.08.2017 asking me about the documents again. I am very angry,this car insurance is **** and they are ***** they are taking their customers for granted, if they don't have anything to hide why don't they just send me the recording. And if i they told me before about this i wouldn't have joined this car insurance and if i knew that they will do this. No one deserves to be treated like this.