FM
Frans M
1 reviews | Active since Jul 2025
13 Sept 2026, 01:56
Car insurance
Had a very bad experience with this insurer, got involved in an accident,the process took very long with no feedback up until I kept calling them and they told me it's still under investigation since it is a complex matter they have called an external expert assessor. It took the whole month for them to get back to me only to tell me that my claim has been rejected because there was a witness on the scene whom I didn't even see. My car spent a month at GoBid Centurion and when I went to fetch it I was told to pay R4500 for storage which they have never disclosed to me from the start, they kept asking me if my car was under finance or paid up, I told them it is paid up so after that response the claim got rejected.
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Replies (2)
Prime South Africa's replyOfficial
14 Sept 2026, 07:20Hello Frans, we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply14 Sept 2026, 07:20
Official
Hello Frans, we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
16 Sept 2026, 09:44Hello Frans F,
Thank you for taking the time to share your experience. We know how important your car is to your daily life, and we’re sorry to hear about the frustration and inconvenience you’ve experienced.
At Prime, we take pride in ensuring that claim decisions and related fees are handled fairly and in line with your policy terms, while always aiming to keep the process as clear and transparent as possible.
At Prime, we take pride in ensuring that claim decisions and related fees are handled fairly and in line with your policy terms, while always aiming to keep the process as clear and transparent as possible.
After a review of your claim, our records show that your claim was declined after an independent witness confirmed you did not stop at a busy four-way intersection while the traffic light was still red. As your claim was not approved, the towing and storage costs remain for your account, in line with the disclosures provided when you took out your policy.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply16 Sept 2026, 09:44
Official
Hello Frans F,
Thank you for taking the time to share your experience. We know how important your car is to your daily life, and we’re sorry to hear about the frustration and inconvenience you’ve experienced.
At Prime, we take pride in ensuring that claim decisions and related fees are handled fairly and in line with your policy terms, while always aiming to keep the process as clear and transparent as possible.
At Prime, we take pride in ensuring that claim decisions and related fees are handled fairly and in line with your policy terms, while always aiming to keep the process as clear and transparent as possible.
After a review of your claim, our records show that your claim was declined after an independent witness confirmed you did not stop at a busy four-way intersection while the traffic light was still red. As your claim was not approved, the towing and storage costs remain for your account, in line with the disclosures provided when you took out your policy.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team