RM
Rodgers M
1 reviews | Active since Dec 2023
29 Dec 2023, 11:20
CAR INSURANCE
I had an incident on the 2nd of December 2023 and my car was written off, I lodge my claim on the 4th of December 2023 and even now I have not get the feedback from them. I have sent all the relevant documents they have requested. They have promised me to resolve the claim within 14 days but now it is over the month.
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Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
29 Dec 2023, 12:01Dear Rodgers
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply29 Dec 2023, 12:01
Official
Dear Rodgers
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
03 Jan 2024, 11:02Hello Rodgers M,
Thank you for your post.
Our aim is to provide world-class service to our policyholders during every interaction.
Please be assured that we pride ourselves in promptly paying all valid claims.
During the claim’s validation stage, information supp**** by clients needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
A review of the claim confirms that experts have been appointed to assist in obtaining further information from Tracker. Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post.
Our aim is to provide world-class service to our policyholders during every interaction.
Please be assured that we pride ourselves in promptly paying all valid claims.
During the claim’s validation stage, information supp**** by clients needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
A review of the claim confirms that experts have been appointed to assist in obtaining further information from Tracker. Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply03 Jan 2024, 11:02
Official
Hello Rodgers M,
Thank you for your post.
Our aim is to provide world-class service to our policyholders during every interaction.
Please be assured that we pride ourselves in promptly paying all valid claims.
During the claim’s validation stage, information supp**** by clients needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
A review of the claim confirms that experts have been appointed to assist in obtaining further information from Tracker. Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post.
Our aim is to provide world-class service to our policyholders during every interaction.
Please be assured that we pride ourselves in promptly paying all valid claims.
During the claim’s validation stage, information supp**** by clients needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
A review of the claim confirms that experts have been appointed to assist in obtaining further information from Tracker. Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
RM
Rodgers M's updateReviewer Update
11 Jan 2024, 10:15Good PMD,
Will you please provide a feedback on the above claim as you promised. Nothing have been updated to me since the below respond and when i call in today and i was told the claim was reversed to be re-investigated because there is "certain things" the decision markers are not happy with. The claim have been going for 1 month and weeks now and i still not have not received the tangible feedback.
Will you please provide a feedback on the above claim as you promised. Nothing have been updated to me since the below respond and when i call in today and i was told the claim was reversed to be re-investigated because there is "certain things" the decision markers are not happy with. The claim have been going for 1 month and weeks now and i still not have not received the tangible feedback.
RM
Rodgers M's update11 Jan 2024, 10:15
Reviewer Update
Good PMD,
Will you please provide a feedback on the above claim as you promised. Nothing have been updated to me since the below respond and when i call in today and i was told the claim was reversed to be re-investigated because there is "certain things" the decision markers are not happy with. The claim have been going for 1 month and weeks now and i still not have not received the tangible feedback.
Will you please provide a feedback on the above claim as you promised. Nothing have been updated to me since the below respond and when i call in today and i was told the claim was reversed to be re-investigated because there is "certain things" the decision markers are not happy with. The claim have been going for 1 month and weeks now and i still not have not received the tangible feedback.
RM
Rodgers M's updateReviewer Update
17 Jan 2024, 09:41Good Day PMD,
I was on call with one of your consultant regarding my claim and the consultant just hanged up the call while I was busy asking her questions, is this how you guys treat your client?
I was on call with one of your consultant regarding my claim and the consultant just hanged up the call while I was busy asking her questions, is this how you guys treat your client?
RM
Rodgers M's update17 Jan 2024, 09:41
Reviewer Update
Good Day PMD,
I was on call with one of your consultant regarding my claim and the consultant just hanged up the call while I was busy asking her questions, is this how you guys treat your client?
I was on call with one of your consultant regarding my claim and the consultant just hanged up the call while I was busy asking her questions, is this how you guys treat your client?