SM
Sandra M
1 reviews | Active since Jan 2020
07 Aug 2025, 09:40
******* car insurance
Since i logged a claim with prime on the 21 July 2025 the hasn’t been finalised (***) on the 29 they sent me text saying the claim will be finalised in 2 days l, today is 9 days later still not finalised l. They still haven’t collected the police document three weeks
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Replies (2)
Prime South Africa's replyOfficial
07 Aug 2025, 14:05 Dear Samuel, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply07 Aug 2025, 14:05
Official
Dear Samuel, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
11 Aug 2025, 12:31Hello Sandra M,
Thank you for taking the time to share your concerns with us.
We understand how frustrating it can be to experience delays during the claims process. At Prime South Africa, we are committed to providing fair outcomes and excellent service to all our clients, and we value your feedback as it helps us improve.
Our records indicate that your outcome of your claim was communicated to you on 7 August 2025 and we have received your signed agreement.
Prime South Africa takes pride in offering innovative, budget-friendly insurance products designed to meet your needs while ensuring a personalised experience.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your concerns with us.
We understand how frustrating it can be to experience delays during the claims process. At Prime South Africa, we are committed to providing fair outcomes and excellent service to all our clients, and we value your feedback as it helps us improve.
Our records indicate that your outcome of your claim was communicated to you on 7 August 2025 and we have received your signed agreement.
Prime South Africa takes pride in offering innovative, budget-friendly insurance products designed to meet your needs while ensuring a personalised experience.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply11 Aug 2025, 12:31
Official
Hello Sandra M,
Thank you for taking the time to share your concerns with us.
We understand how frustrating it can be to experience delays during the claims process. At Prime South Africa, we are committed to providing fair outcomes and excellent service to all our clients, and we value your feedback as it helps us improve.
Our records indicate that your outcome of your claim was communicated to you on 7 August 2025 and we have received your signed agreement.
Prime South Africa takes pride in offering innovative, budget-friendly insurance products designed to meet your needs while ensuring a personalised experience.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your concerns with us.
We understand how frustrating it can be to experience delays during the claims process. At Prime South Africa, we are committed to providing fair outcomes and excellent service to all our clients, and we value your feedback as it helps us improve.
Our records indicate that your outcome of your claim was communicated to you on 7 August 2025 and we have received your signed agreement.
Prime South Africa takes pride in offering innovative, budget-friendly insurance products designed to meet your needs while ensuring a personalised experience.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team