KK
Katlego K
1 reviews | Active since Sept 2021
27 Sept 2021, 13:50
car insurance
after an accident i had PMD just went AWOL on me i had to call now and then to ask whats happening never in a single day did they bother to update me after couple of calls and weeks when they decided to approve the claim they never even gave the panelbeters authorization to fix the car but they were able to lie to me and say my car will be fixed i then decided to check up with the panelbeter since no one would ever update me and all they could tell me is to pressurize PMD because my car is just there at the workshop and no job has been done. it was my first time claiming from a car insurance and i must say the experience was terrible i seemed like a person that doesn't have an insurance.
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Replies (2)
Prime South Africa's replyOfficial
27 Sept 2021, 15:44Dear Katlego K,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply27 Sept 2021, 15:44
Official
Dear Katlego K,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
01 Oct 2021, 18:02Dear Katlego K,
Client service is extremely important to us, we therefore appreciate the time you have taken to share your experience with us.
Rest assured that we always do all in our power to avoid delays during the repair process. Once authorisation is sent to the repairer, a process is immediately initiated to ensure that the accident related damage is repaired swiftly and the insured vehicle is restored to its state prior to the unfortunate incident.
We undertake to keep you updated throughout the process.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply01 Oct 2021, 18:02
Official
Dear Katlego K,
Client service is extremely important to us, we therefore appreciate the time you have taken to share your experience with us.
Rest assured that we always do all in our power to avoid delays during the repair process. Once authorisation is sent to the repairer, a process is immediately initiated to ensure that the accident related damage is repaired swiftly and the insured vehicle is restored to its state prior to the unfortunate incident.
We undertake to keep you updated throughout the process.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team