MR
Mosimanegape R
1 reviews | Active since Nov 2013
01 Feb 2016, 18:44
Car Assessment.
I was involved in an accident on the morning of the 25th of Jan 2016. My car was towed to Sandton SMD on the same day in the morning. I called PMD on the same day to find out the status of my claim. My car is still yet to be assessed.<br> How long does it take to assess a car? This surely is taking longer than expected.
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Prime South Africa's replyOfficial
08 Feb 2016, 14:40Hello Boygape1,
We would like to thank you for bringing the matter to our attention and assure you that all feedback assists us in continuously improving our internal procedures.
We regret that our service provider did uphold our world class client service standard and agree that this was most irksome.
Nonetheless we have ensured that all our service providers are capable of providing PRIME service to our clients to avoid similar instances from reoccurring.
Our claims department has confirmed that the assessment of your vehicle has been completed and they will be sure to continue to keep you updated with the progress of your claim.
Kind Regards,
The PMD Team
We would like to thank you for bringing the matter to our attention and assure you that all feedback assists us in continuously improving our internal procedures.
We regret that our service provider did uphold our world class client service standard and agree that this was most irksome.
Nonetheless we have ensured that all our service providers are capable of providing PRIME service to our clients to avoid similar instances from reoccurring.
Our claims department has confirmed that the assessment of your vehicle has been completed and they will be sure to continue to keep you updated with the progress of your claim.
Kind Regards,
The PMD Team
Prime South Africa's reply08 Feb 2016, 14:40
Official
Hello Boygape1,
We would like to thank you for bringing the matter to our attention and assure you that all feedback assists us in continuously improving our internal procedures.
We regret that our service provider did uphold our world class client service standard and agree that this was most irksome.
Nonetheless we have ensured that all our service providers are capable of providing PRIME service to our clients to avoid similar instances from reoccurring.
Our claims department has confirmed that the assessment of your vehicle has been completed and they will be sure to continue to keep you updated with the progress of your claim.
Kind Regards,
The PMD Team
We would like to thank you for bringing the matter to our attention and assure you that all feedback assists us in continuously improving our internal procedures.
We regret that our service provider did uphold our world class client service standard and agree that this was most irksome.
Nonetheless we have ensured that all our service providers are capable of providing PRIME service to our clients to avoid similar instances from reoccurring.
Our claims department has confirmed that the assessment of your vehicle has been completed and they will be sure to continue to keep you updated with the progress of your claim.
Kind Regards,
The PMD Team