cC
cmonsindane C
1 reviews | Active since Aug 2016
01 Mar 2019, 11:41
Car accident claim
Hi,
I am a very unhappy customer that has been with this insurance company for over 4 years. I had an accident late 2016 and I filled every form and took all the pictures required from my end and I called them in few weeks later to check if I can pause the claim because am pushing the claim with the person who bumped into my car since I was told I wont be assisted to claim for damages from the 3rd party, they agreed that I can resume it anytime. Fast forward I am still following this matter with my Legal team and its taking forever and my vehicle is not fixed so I called PMD more than 3 times to assist me to resume the claim and I am getting excuses every time I call. I am sick and tired of the service I need someone to assist me with this claim ASAP. ref CL ********** 44
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Replies (4)
Prime South Africa's replyOfficial
01 Mar 2019, 13:05 Dear Cymon S, We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused. Your enquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 05 March 2019. Assuring you of our continued best endeavours on your behalf. The PMD Team.
Prime South Africa's reply01 Mar 2019, 13:05
Official
Dear Cymon S, We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused. Your enquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 05 March 2019. Assuring you of our continued best endeavours on your behalf. The PMD Team.
Prime South Africa's replyOfficial
05 Mar 2019, 13:45Dear Cymon S,
Thank you for taking the time to bring your concern to our attention. It is troubling to learn of your experience as client service is extremely important to us.
Generally, by withdrawing a claim a client releases the insurer and any of its subsidiaries from all liability with regard to the incident initially claimed for; regardless of the outcome should the third party insurance be approached thereafter. A review the matter revealed that you chose to withdraw your claim in January 2017.
However, in light of our commitment to always treat our customers fairly, our Market Conduct Department is already looking into your concern and will provide you with detailed feedback.
Remember that with PMD your premiums will remain fixed for the life of your policy regardless of whether you claim!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to bring your concern to our attention. It is troubling to learn of your experience as client service is extremely important to us.
Generally, by withdrawing a claim a client releases the insurer and any of its subsidiaries from all liability with regard to the incident initially claimed for; regardless of the outcome should the third party insurance be approached thereafter. A review the matter revealed that you chose to withdraw your claim in January 2017.
However, in light of our commitment to always treat our customers fairly, our Market Conduct Department is already looking into your concern and will provide you with detailed feedback.
Remember that with PMD your premiums will remain fixed for the life of your policy regardless of whether you claim!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply05 Mar 2019, 13:45
Official
Dear Cymon S,
Thank you for taking the time to bring your concern to our attention. It is troubling to learn of your experience as client service is extremely important to us.
Generally, by withdrawing a claim a client releases the insurer and any of its subsidiaries from all liability with regard to the incident initially claimed for; regardless of the outcome should the third party insurance be approached thereafter. A review the matter revealed that you chose to withdraw your claim in January 2017.
However, in light of our commitment to always treat our customers fairly, our Market Conduct Department is already looking into your concern and will provide you with detailed feedback.
Remember that with PMD your premiums will remain fixed for the life of your policy regardless of whether you claim!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to bring your concern to our attention. It is troubling to learn of your experience as client service is extremely important to us.
Generally, by withdrawing a claim a client releases the insurer and any of its subsidiaries from all liability with regard to the incident initially claimed for; regardless of the outcome should the third party insurance be approached thereafter. A review the matter revealed that you chose to withdraw your claim in January 2017.
However, in light of our commitment to always treat our customers fairly, our Market Conduct Department is already looking into your concern and will provide you with detailed feedback.
Remember that with PMD your premiums will remain fixed for the life of your policy regardless of whether you claim!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
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cmonsindane C's updateReviewer Update
05 Mar 2019, 16:54I have never withdrawn my claim, I specifically asked if I can pause the claim while pursuing the third party claim and the consultant told me it is possible and I can resume the claim anytime. The recording of that conversation will confirm this,please make that recording available.
If you guys saying I withdraw the claim can you kindly provide me with proof of me agreeing to to withdrawing the claim because as far as I am aware my claim is on hold until I advise if am going forward with it or not.
Till this day not even one of you guys contacted me back and I have requested all recordings of the conversations I had with your consultants about this claim.
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cmonsindane C's update05 Mar 2019, 16:54
Reviewer Update
I have never withdrawn my claim, I specifically asked if I can pause the claim while pursuing the third party claim and the consultant told me it is possible and I can resume the claim anytime. The recording of that conversation will confirm this,please make that recording available.
If you guys saying I withdraw the claim can you kindly provide me with proof of me agreeing to to withdrawing the claim because as far as I am aware my claim is on hold until I advise if am going forward with it or not.
Till this day not even one of you guys contacted me back and I have requested all recordings of the conversations I had with your consultants about this claim.
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cmonsindane C's updateReviewer Update
12 Mar 2019, 15:57Does anyone at PMD care to respond to my complain?
cC
cmonsindane C's update12 Mar 2019, 15:57
Reviewer Update
Does anyone at PMD care to respond to my complain?