RM
Rudi M
1 reviews | Active since Dec 2024
24 Dec 2025, 19:50
Cannot get even the basics right!
Since you cannot get even the most basic instruction right, like taking a debit order on the 26th not the 24th, I am cancelling this insurance with immediate effect. And I want the money back that i already paid. Not to mention that your app still does not work, even after 8 phone calls and several links sent to me. I cannot deal with this level of non service, it is utterly ridiculous.
Helpful (0)
Replies (5)0
Replies (5)
Prime South Africa's replyOfficial
26 Dec 2025, 17:48Dear Rudi, thank you for bringing this to our attention. We are sorry to hear about your experience and are committed to resolving this matter. We will acknowledge your complaint in writing within 48 working hours. Kind regards, the Prime SA team.
Prime South Africa's reply26 Dec 2025, 17:48
Official
Dear Rudi, thank you for bringing this to our attention. We are sorry to hear about your experience and are committed to resolving this matter. We will acknowledge your complaint in writing within 48 working hours. Kind regards, the Prime SA team.
RM
Rudi M's updateReviewer Update
29 Dec 2025, 08:38STOP SENDING ME MESSAGES THAT I HAVE NOT PAID. I ALREADY SAID ABOVE THAT I AM CANCELLING DUE TO YOUR USELESS SERVICE! STOP HARASSING ME NOW AND CANCEL THE INSURANCE. IF YOU CONTINUE, I WILL LOG A COMPLAINT WITH THE INSURANCE OMBUD AND NCR. AND I WANT THE MONEY BACK THAT I HAVE ALREADY PAID!
RM
Rudi M's update29 Dec 2025, 08:38
Reviewer Update
STOP SENDING ME MESSAGES THAT I HAVE NOT PAID. I ALREADY SAID ABOVE THAT I AM CANCELLING DUE TO YOUR USELESS SERVICE! STOP HARASSING ME NOW AND CANCEL THE INSURANCE. IF YOU CONTINUE, I WILL LOG A COMPLAINT WITH THE INSURANCE OMBUD AND NCR. AND I WANT THE MONEY BACK THAT I HAVE ALREADY PAID!
RM
Rudi M's updateReviewer Update
31 Dec 2025, 11:01SO AFTER SEVERAL POINTLESS PHONE CONVERSATIONS, CAN YOU CANCEL THE DAMN INSURANCE ALREADY!!!!!!! I HAVE NEVER IN MY LIFE STRUGGLED SO MUCH JUST TO CANCEL SOMETHING!!!!!!
RM
Rudi M's update31 Dec 2025, 11:01
Reviewer Update
SO AFTER SEVERAL POINTLESS PHONE CONVERSATIONS, CAN YOU CANCEL THE DAMN INSURANCE ALREADY!!!!!!! I HAVE NEVER IN MY LIFE STRUGGLED SO MUCH JUST TO CANCEL SOMETHING!!!!!!
Prime South Africa's replyOfficial
02 Jan 2026, 14:41Hello Rudi M,
Thank you for your feedback. We value it as it helps us improve.
We understand your frustration and are committed to fair outcomes for all clients. Regarding your concern, when a debit date falls on a public holiday, premiums are collected a day earlier as banks don’t process on holidays.
Prime SA remains dedicated to providing budget-friendly insurance with a seamless, personalised experience. You can also manage your policy or send documents via WhatsApp for added convenience.
We assure you of our continued best efforts.
Kind regards,
The Prime SA Team
Thank you for your feedback. We value it as it helps us improve.
We understand your frustration and are committed to fair outcomes for all clients. Regarding your concern, when a debit date falls on a public holiday, premiums are collected a day earlier as banks don’t process on holidays.
Prime SA remains dedicated to providing budget-friendly insurance with a seamless, personalised experience. You can also manage your policy or send documents via WhatsApp for added convenience.
We assure you of our continued best efforts.
Kind regards,
The Prime SA Team
Prime South Africa's reply02 Jan 2026, 14:41
Official
Hello Rudi M,
Thank you for your feedback. We value it as it helps us improve.
We understand your frustration and are committed to fair outcomes for all clients. Regarding your concern, when a debit date falls on a public holiday, premiums are collected a day earlier as banks don’t process on holidays.
Prime SA remains dedicated to providing budget-friendly insurance with a seamless, personalised experience. You can also manage your policy or send documents via WhatsApp for added convenience.
We assure you of our continued best efforts.
Kind regards,
The Prime SA Team
Thank you for your feedback. We value it as it helps us improve.
We understand your frustration and are committed to fair outcomes for all clients. Regarding your concern, when a debit date falls on a public holiday, premiums are collected a day earlier as banks don’t process on holidays.
Prime SA remains dedicated to providing budget-friendly insurance with a seamless, personalised experience. You can also manage your policy or send documents via WhatsApp for added convenience.
We assure you of our continued best efforts.
Kind regards,
The Prime SA Team
RM
Rudi M's updateReviewer Update
04 Jan 2026, 10:23Then why do you give the option of either before or after, if you are only going to take it before????? Either way, I really do not care. I want this insurance cancelled immediately. And I want my money back. If this is going to be a another long struggle, I'm going to get the consumer ombudsman involved or whoever deals with insurance companies in South Africa.
RM
Rudi M's update04 Jan 2026, 10:23
Reviewer Update
Then why do you give the option of either before or after, if you are only going to take it before????? Either way, I really do not care. I want this insurance cancelled immediately. And I want my money back. If this is going to be a another long struggle, I'm going to get the consumer ombudsman involved or whoever deals with insurance companies in South Africa.