SA
Silungiso A
1 reviews | Active since Dec 2020
29 Dec 2020, 13:54
Cancellation
I was called in by the PMD consultant who explained to me their car insurance and I was convinced the premium which were offered to me by telephonically and the deduction made on the 25th December 2020 is totally different i reversed the Debit Order and I want to cancel the premium but I am not being assisted and I did send an email to cancel still no response the only response i got is that they will continue to deduct in 25 January 2020 but the agreement made with the consultant was 28th December 2020 which is another thing that they are not reliable they did not even send me the contract which was promised by the consultant
Please PMD cancel Policy number REF MX***
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Replies (2)
Prime South Africa's replyOfficial
29 Dec 2020, 15:18Dear Silungiso A,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply29 Dec 2020, 15:18
Official
Dear Silungiso A,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
31 Dec 2020, 10:01Dear Silungiso A,
Thank you for taking the time to bring your unease to our attention.
Our aim is to provide world class services to our policyholders during every interaction. Accordingly, hearing of your experience is of great importance to us.
A review of your policy confirms that it has been cancelled in accordance with your request. We are saddened to lose you as a client as we are of the view that sufficient clarity could have been provided on the matter had the opportunity presented itself.
It is most comforting to know that with PMD’s Comprehensive policy, you are guaranteed to enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
Prime South Africa's reply31 Dec 2020, 10:01
Official
Dear Silungiso A,
Thank you for taking the time to bring your unease to our attention.
Our aim is to provide world class services to our policyholders during every interaction. Accordingly, hearing of your experience is of great importance to us.
A review of your policy confirms that it has been cancelled in accordance with your request. We are saddened to lose you as a client as we are of the view that sufficient clarity could have been provided on the matter had the opportunity presented itself.
It is most comforting to know that with PMD’s Comprehensive policy, you are guaranteed to enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.