Cancel Prime and find other insure waist of time!

Wish I gave it 0 rating. I have been covered with Prime for the past 11 years he got into an accident on the 6th of September 2025. Called Prime and filed a police report in 24 hours as required. They requested certain documents of with l provided all including the tracker information. They claim to process a claim with 14 days of which is a lie. They got back to me on the beginning of October of which they claimed that the claim is denied due to the information not collaborating to the events we are due to hear of which part of the story does not collaborate. Mind you they wrote off my car, no one came to the scene and to assess my car they only rea**** on my pictures and information. A second person got back to me s saying that they can see that my claim was not handled well, I had faith again of which the gentleman has not gotten back to me, even if they promised to get back to me in 7 days in Prime style they obviously did not. As today no communication from Prime. We had 2 cars insuranced under Prime my wife canceled her insurance cause how can you trust such a company, I suggest you also cancel yours too!